【About ESTONE®】

ESTONE since its inception in 2007, has been focused on gaming keyboard and mouse product development and production. Our company has a strong R & D, design, sales and production team, improve the management system. Companies in the "professional is everything, product first" attitude, and strive to build the first domestic brand mouse and keyboard.

For a long time, ESTONE has always been committed to technological innovation, product innovation, production innovation, service innovation, dedicated to the professional development of the road, constantly innovation, and always close with the industry trends, build people in mind the professional brand of mouse and keyboard. All this comes from ESTONE's strong research capabilities. Open, peer, shared, collaborative corporate soul to ensure that the ESTONE continued to take off, and a good reputation and market fundamentals are ESTONE continue to move forward, and constantly go beyond the source of self power.

ESTONE company has two major domestic brands: ESTONE. Dragon Elf, iMICE ,, and has a strong foreign trade, OEM sales team, the products are exported to the United States, Brazil, Germany, Japan, Canada, India, Russia, more than 30 countries, At home and abroad to establish a sound sales and service system. In advocating "win-win" and "common development" under the prerequisite, has made unprecedented high-speed development, which can not do without ESTONE people's joint efforts, but also inseparable from the broad support of the majority of partners.

In the future, ESTONE people will persevere in the higher, farther goals, forge ahead in unity, head forward, convinced that ESTONE will fly higher, go farther! More convinced: the future belongs to us ESTONE!

【About ESTONE Shipping】

We will ship your orders within 1-3 business days after the payment finished.As soon as it ships, we inform you shipping details, including a tracking number.
Most of our prouduct will ship from US warehouse.It will take about 5-10 working days deliver.If US warehouse is out of stock,we will ship it from overseas.It will take about 7-19 working days deliver. But we are so sincerely hope you can receive your item as fast as possible. If you feel it is too long time to receive your item, please send message to us first. We will try to solve any problem.

【 Customer Service】

You can shop with confidence because we are dedicated to qualified products and 100% satisfied customer service.
If you need help, please send a message before leave any netrul or bad feedback.Your question will be answered in very short time.
(Note: We suggest you contact us through Newegg message or feel free to send us email to below account. Then we will contact you back ASAP)

ESTONE Email:
wts9947@163.com

【About Feedback】
We're glad to tell you that we always leave positive feedback after receipt of payment, and appreciate your positive feedback with 5 eggs on all of the detailed seller ratings.
If any questions in your order, please don't hesitate to contact us to serve you and earn your 100% satisfaction before leaving us neutral /negative feedback.

Feedback
Returns Policy
86 Ratings (55% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
54.65%
Product
Accuracy
67.44%
Customer Service
Satisfaction
59.18%
Sylvain T.
Ordered on 11/21/2020
1/12/2021 7:14:40 AM

It took a few weeks to receive the package. I advise customer service of the issue. And responded fast, and corrected the situation. I'm overall satistified.

  • No
  • Yes
  • Yes
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Tony F.
Ordered on 7/15/2020
Time Spared
8/13/2020 5:51:49 AM

The product was one day over, but that was highly expected due to the problems of this covid. Product functions like a charm. Nicely packaged. Well respected.

  • Yes
  • Yes
  • Yes
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Carl O.
Ordered on 4/17/2020
Real joke
6/12/2020 7:21:07 AM

It's been since April 6 that I placed my order and received nothing yet. The Estone company gives anything as an answer.

  • No
  • No
  • No
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Rhys C.
Ordered on 4/15/2020
Extremely slow shipping.
5/24/2020 3:52:31 PM

Still have yet to receive my item. Has been over 5 weeks.

  • No
  • No
  • Didn't contact
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Anonymous
Ordered on 4/4/2020
Poor
5/22/2020 9:04:46 PM

I ordered it on the 5th of april and it is still nowhere near arriving

  • No
  • No
  • Didn't contact
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Anonymous
Ordered on 4/1/2020
5/20/2020 6:21:13 PM

After ordering a computer mouse from the seller with an estimated 8-15 day delivery timeframe, I received a tracking number linked to a site that often does not load. Newegg website finally updated my order status today to say package was successfully delivered yesterday. After 50 days, not 8-15, I finally have some indication where my item is supposed to be. Only problem with this is that the package never arrived and I cannot contact the third party seller (their e-mail link on newegg doesn't work) for package tracking confirmation through their shipper, item resend, or a refund. Terrible experience. Do not buy from this shipper.

  • No
  • No
  • No
1 out of 1 people found this review helpful. Did you? 
Michael L.
Ordered on 4/4/2020
microphone does not work; instructions written very poorly, not understandable
5/20/2020 5:56:52 AM

No would not recommend

  • No
  • No
  • Didn't contact
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Bojana K.
Ordered on 4/15/2020
Not Received. - And they Lied about it being shipped from USA
5/12/2020 7:16:08 AM

This item has not been received. It took them a couple weeks to even send it after label created. They LIED ABOUT Where the item is shipped from.. by stating it was shipped from the United States.. and turns out to be OVERSEAS CHINA region instead! False Advertisement. DISHONEST. - Newegg had them Correct their Shipping info to Reflect overseas. - This issue has caused further delays for me and is unacceptable. THIS IS 2ND SELLER Lying about shipping location all the same Large order made. This REFLECTS Very Negatively on Newegg, and in fact, based on a couple other issues; has Caused me to rethink SHOPPING At Newegg. I have begun shopping elsewhere with Greater Success, Quality, and prices for items similar to which have been purchased as of recent.

  • No
  • No
  • No
2 out of 2 people found this review helpful. Did you? 
Roger H.
Ordered on 4/11/2020
5/7/2020 3:02:39 PM

I have not received my product yet and am very disappointed!!!

  • No
  • No
  • Didn't contact
2 out of 2 people found this review helpful. Did you? 
Maria R.
Ordered on 4/10/2020
5/7/2020 7:29:35 AM

We are still waiting for the item !!! It has been over a month with no communication extremely disappointed will never use or recommend again

  • No
  • No
  • No
1 out of 1 people found this review helpful. Did you? 
Luke B.
Ordered on 4/10/2020
5/7/2020 7:25:35 AM

Item was as described and would Recommend

  • Yes
  • Yes
  • Didn't contact
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taeuk Y.
Ordered on 4/8/2020
Please refund or delivey
5/7/2020 12:07:32 AM

I didn't get yet. Almost 1month. I asked refund to seller But no answer. I don't need anymore

  • No
  • No
  • No
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Victoria R.
Ordered on 4/7/2020
Bad!
5/6/2020 5:31:54 PM

I haven’t even received my item, I ordered it on April 7th, there’s no updates. I would like a refund, as I needed this for distance teaching and it never showed up, so I’m making do in other ways.

  • No
  • No
  • No
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Kim M.
Ordered on 4/5/2020
5/6/2020 11:52:56 AM

Have been waiting over a month for my order so can only comment on the horrible shipping time. By the time it does get here, I will probably have no need for the camera I ordered any longer. Actually, I now believe that my order won’t ever show up. Tracking my order doesn’t tell me anything either because the information is never updated. Next time I will just order from one of the Big Box stores instead, as at least I would have confidence that my order will eventually arrive. Trust is huge when online shopping. I’m not so sure I trust Newegg.

  • No
  • No
  • Didn't contact
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Norman T.
Ordered on 4/3/2020
I still have not received my order
5/1/2020 5:50:09 AM

I was under the impression that this order would have be shipped from within Canada not from China or i would not have proceeded with the order. You may have had it written somewhere but it wasn't obvious for my to see. Please make it plain where the order is being shipped from when advertised on the Newegg site.

  • No
  • No
  • No
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marc B.
Ordered on 4/3/2020
Still waiting for it!!!!!
5/1/2020 4:06:06 AM

It was stock and now I m waiting gor for it since almost on month!!! First and last time I buy with them!!! I will go with a m a z o n next time!!

  • No
  • No
  • No
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Christopher B.
Ordered on 4/1/2020
Stay Away From This Seller
4/30/2020 5:24:13 AM

Ordered my item over a month ago, still haven’t received it. Super Super SUPER slow shipping!!!

  • No
  • Yes
  • Didn't contact
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Laetitia W.
Ordered on 2/20/2020
Not professional
3/18/2020 5:36:27 AM

Received a damaged package and damaged product that was clearly used, beware the item i returned, you might get it.... refund process was long and i had to package it properly, save yourself time and energy and buy from reputable sellers

  • Yes
  • No
  • No
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Andre R.
Ordered on 1/12/2020
I like it a lot
2/8/2020 1:14:11 AM

Does what is says and plays good.

  • Yes
  • Yes
  • Didn't contact
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Sajesh B.
Ordered on 12/26/2019
Absolute loss
1/23/2020 5:25:11 AM

The item arrived with defective ports that wouldn’t connect to USB or other connectors. When reaching out to the company for returns- they asked me to ship at my cost. Not buying from new egg or from cheap producers anymore

  • Yes
  • No
  • No
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