Drexel Industries offers a thirty (30) day return policy for products that are in new, resellable condition. Customers may return products within thirty (30) days of receipt by obtaining a return merchandise authorization (RMA) number from Drexel Industries and referencing the RMA number on return shipping documents. Returns made without an RMA number may be returned to the Customer, freight collect. Products returned for no fault of Drexel Industries are subject to a fifteen percent (15%) restocking fee. Returns of specialty Products or Products that do not appear in Drexel Industries standard catalogs are at all times final. Upon receipt of the returned merchandise, the credit is subject to inspection and approval by Drexel Industries.
The return policy as stated above does NOT apply to (i) Drexel Industries LLC Professional Cleaning Equipment that have been used to collect hazardous or potentially hazardous materials (ii) Products which have been discontinued, (iii) Products which are personalized or customized, (iv) Products not purchased from Drexel Industries LLC, (v) Products which are outdated, damaged, shelf-worn, used or defaced and, therefore, unsuitable for return to stock and resale as new, (vi)Products that Customer has caused to be shipped outside of the United States.
Contact the Seller:
Email:cs@drexel.ca
Phone: 1.855.GO.DREXEL
Return Instruction
When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.ca account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
