Device Care repairs and resells refurbished Apple, Samsung, Huawei, LG, Google, and other popular smartphone brands. Our teams consist of professionally trained technicians that renew devices using manufacturer specifications and top quality and OEM parts. We back our work with an industry-leading 1 year warranty, with walk-in service available across Canada in many markets through our partners.

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42 Ratings (93% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
90.48%
Product
Accuracy
90.48%
Customer Service
Satisfaction
96.15%
Anonymous
Ordered on 4/30/2021
Excellent Customer Service
6/6/2021 10:42:14 PM

Ordered a phone for my wife and FedEx royally messed up. They shipped the phone across Canada to Saskatoon, couldn't find my house on google maps and ignored the shipper verifying my house does exist so they sent it all the way back to Ontario. The seller had called me before they did that and then called again after apologizing for the shipping problem. He then overnighted the phone to me (at their expense) and was pleasant to deal with. They seemed to only care that I wasn't mad for the shipping error caused by FedEx. My item came packaged decently and the refurbished phone was like brand new at a great price. Thanks to the salesman for going above and beyond to right a wrong. Would order from again.

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LOUIS H.
Ordered on 5/6/2021
Excellent service, quick shipping and fantastic device
5/19/2021 8:07:28 AM

Needed a second hand phone. Contacted seller for information, was quick to respond and answers were excellent. I finally ordered the phone and it was in near-mint condition. The packaging was also perfect, with a charger and, charging cable and a free month on a phone carrier (nice!). Shipping was also very fast. I am VERY satisfied :)

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David Q.
Ordered on 5/5/2021
would recommend this seller
5/17/2021 5:36:15 PM

would recommend this seller.Good product at a good price

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Anonymous
Ordered on 4/29/2021
5/15/2021 1:05:15 PM

Used phone was in good condition except for a couple scratches on the screen. Good price and fast shipping was pleasant too deal with. Was packed in a box with the accessories including charging cable and wall adapter.

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Jennifer R.
Ordered on 4/30/2021
the phone is perfect! great condition, low price and fast shipping!
5/13/2021 10:28:50 AM

Im very happy with my samsung s9+ not a scratch works and feel like a new. Shipping was super fast. Great buy!

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Ann C.
Ordered on 4/1/2021
Great - no complaints!
4/14/2021 12:18:14 PM

Arrived quickly and in great condition - happy with purchase.

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Philip C.
Ordered on 2/4/2021
Great so far - recommended site to friend
2/18/2021 10:38:17 AM

Arrived quickly - item looks as new plus extra charging cable and power connector(plug). Very impressed so far. Just awaiting a new Sim to get started. Have forwarded details to a friend who is looking for a new-to-them phone. Used Newegg on several occasions and to date had great experiences. Thanks NS canada

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ahmed a.
Ordered on 2/3/2021
Reliable
2/17/2021 1:55:55 PM

For the price it’s good condition

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JP C.
Ordered on 12/6/2020
Device Care came though, My iPhone was 9 out 10 very impressive
1/19/2021 7:53:56 PM

The iPhone showed up safely and the condition for refurbished was 9 out of 10 I'm very happy.

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Anonymous
Ordered on 12/5/2020
Happy camper
12/17/2020 2:15:33 PM

I needed an unlocked phone that I can rely on without paying for all the latest and greatest. This phone is old but still has lots of life for me. This phone looks like new and runs like new. Includes a new charger and lightning cable. The one red flag is battery strength. IOS and batteries have a history. After a week I feel the battery is holding up okay. I’m happy.

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  • Didn't contact
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Lee R.
Ordered on 11/24/2020
Found body hair on the ohone
12/7/2020 8:36:13 AM

Thick body hair between the screen and the protector. Damage on the corners...exceeded what I expected. Would not buy from these guys again. Had to do their job, clean the phone to make it presentable.

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1 out of 1 people found this review helpful. Did you? 
Nathanael P.
Ordered on 9/28/2020
Fairly Good.
10/13/2020 8:45:07 AM

Bought 2 phones. Both looked good. One has a poor battery that lost charge very quickly. We returned it and the return process went well. However, I was disappointed that I was shipped a cell phone with a poor battery.

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Mark S.
Ordered on 8/20/2020
Awesome product from the seller.
9/20/2020 1:10:34 PM

I vo tacted the seller prior to purchase asking if iphone battery comes in a good percentage. I was told it would be at least 80% battery life left. I was pleasantly surprised when it arrived and checked the battery life percentage it said 100%. Basically a brand new battery in the iphone 7. An awesome.e deal and very happy with it.

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Martina B.
Ordered on 8/17/2020
Non eventful purchase
8/27/2020 8:11:09 PM

Phone came with accessories even though it was listed as "phone only" I was presently surprised.

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  • Didn't contact
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Janne C.
Ordered on 7/9/2020
7/22/2020 2:12:51 PM

The product was what I was expecting. It arrived on time and I am very satisfied with it.

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Dominic L.
Ordered on 5/24/2020
Newegg Customer Service does not exist
6/5/2020 1:45:29 PM

I would not recommend Newegg, because there is no way to contact them, you have to contact the seller only. Package over a week late, it has been shipped 2 weeks ago, but canada post changed delivery date from a week ago to pending. It appears the package is lost, but I cannot contact Newegg about it. Sorry, but customer Service does not exist at this company. Hope Newegg rectifies this!!! Thanks,

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Karen R.
Ordered on 5/25/2020
Very happy.
6/4/2020 3:09:08 PM

The phone was exactly as advertised. Like new. Very happy.

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Anonymous
Ordered on 5/2/2020
Great!
5/15/2020 1:34:50 PM

All good! My 13 year old daughter is very happy with her "new" phone!

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  • Didn't contact
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