Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

We will have our Chinese New Year holiday from 2021/2/5~2021/2/19.
Please noted it.
We will ship the orders asap after the holiday.


We ship order via 4PX now, you can track 4PX tracking number in this link:
http://en.4px.com/

Our company focus on Computer & Office supplies ,all of your products will be checked before ship out .

How to Track your package

We use the different shipping methods and normally it will take 3~25 business days ,please follow below to track your package. ( We ship from China.If at special holidays, such as Christmas, New Year etc, it will take about 25~45 business days.)

(1)If your tracking number is ".......CN" ,please visit this website below to track the information:
https://www.17track.net/en

(2)If your tracking number is ".......SG" .please visit this website below to track the information:
http://en.4px.com/

(3)If we ship your items via DHL,you can track your package in the official website :
http://www.dhl.com

Warranty & Return:
If you received an incorrect, damaged, defective, or item not as described, please contact us first, we can send you a replacement on our cost.
You did not need to return it, you can keep it.

Feedback
Returns Policy
27 Ratings (48% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
37.04%
Product
Accuracy
51.85%
Customer Service
Satisfaction
53.85%
Stelian H.
Ordered on 7/31/2020
Bad customer services but and some products were 2 weeks late and some on time
8/28/2020 5:29:19 AM

Really bad customer services. The need training as it seems they are from a different world. Some products were 2 weeks late and some on time.

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Hafez S.
Ordered on 6/16/2020
1 month now and didn't recieve anything
7/14/2020 4:56:32 AM

This is the first order for me from this site, it was a try. However, after I ordered I didn't get anything. I ordered on June 17, and today is July 14, and still waiting. Don't waste your money, it will be the last order for me

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  • Didn't contact
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Anonymous
Ordered on 5/9/2020
Item not received
6/5/2020 7:18:19 PM

Product was apparently shipped one day after. However still not received after 1 month

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  • Didn't contact
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Anonymous
Ordered on 4/9/2020
Have not received my package.
5/30/2020 7:35:27 PM

Still haven’t received my order 10 weeks later.

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Anonymous
Ordered on 4/10/2020
ITEM NOT RECIEVED
5/11/2020 10:00:40 PM

Have not recieved my item still. its been over a month now

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  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
clyde h.
Ordered on 4/13/2020
Below average
5/9/2020 12:32:50 AM

Very slow delivery, it took 5 days just to prepare it to ship then another month and 2 days to recieve. Do not rely on its tracking system, in the time it took to receive this , I was able to order from 2 other companies and use the product for almost 3 weeks before I received these.now the product. Was advertised as 3 ply and recieved 2 ply , all things considering I feel this was a big deal for medical masks and either a major screw up or lack of caring .

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  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 4/6/2020
Terrible
5/4/2020 12:44:41 PM

If I would have know it was going to be this long for delivery I would not have ordered.

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2 out of 2 people found this review helpful. Did you? 
Ralph L.
Ordered on 4/3/2020
Ripped off
5/4/2020 11:42:28 AM

I will never recommend this seller. I’ve contacted the seller and Newegg regarding not receiving my purchase. Still 40 days later, nothing

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Anonymous
Ordered on 4/3/2020
5/1/2020 11:54:28 AM

Haven't received the product yet

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  • Didn't contact
2 out of 2 people found this review helpful. Did you? 
Terry M.
Ordered on 4/2/2020
Been waiting for almost a month, Still no package
5/1/2020 9:49:36 AM

Been waiting almost a month with no contact from the seller on my item. Finally shipped out from China on April 16, which was two weeks ago. Package still not arrived.

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  • Didn't contact
2 out of 2 people found this review helpful. Did you? 
Luigi P.
Ordered on 2/4/2020
No item has been Received from Seller
3/6/2020 3:10:39 PM

I have not received my purchase from Deep_Feel... Poor communications, Nothing positive to say... And I have been charged for something that hasn't arrived... I want my money back, seller should be removed from newegg....

Deep_Feel Response:
Because of our new year holiday and due to the current epidemic situation, all the goods need to be checked and disinfected, it delayed. You received this order within 4 weeks. We had contacted you about the shipping time before we ship, We had tried our best to help you.
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1 out of 1 people found this review helpful. Did you? 
Catherine H.
Ordered on 12/21/2019
1/21/2020 2:07:28 PM

Because the issue seems to be on the behalf of our postal service I don’t blame Deep_feel in the slightest and it seems they tried their hardest to understand the issue and resolve it with the help of you guy/gals at newegg. I have had copious problems with shipping before but never with newegg and it was really nice to see at 8:30pm I could talk to a real person and have my issue resolved in minutes instead of days or weeks. Good job Newegg I appreciate you’re support.

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1 out of 1 people found this review helpful. Did you? 
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