Datamatrix Computes Inc, is a private company incorporated in the province of Ontario, Canada.

Our sales, service, repair and manufacturing facility is located in Guelph, Ontario, Canada.

Our mission is to eliminate computer stress and find ways for technology to benefit small businesses. We understand that running a business isn't always easy and that your small business relies on technology. Your small business needs fast service, professional advice, quality products, and a reliable technician. We are not just another computer repair shop—we pride ourselves on providing our clients with outstanding value & service!
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Return Policy
About Us

RETURN POLICY

30 Days Warranty and return policy - ship back to our store. Physical / Accidental damage / battery life is NOT covered. Damage / battery life is NOT covered.
VIDEO (Graphics) Cards, ALL SALES ARE FINAL - NO RETURNS - NO REFUNDS - carry 15 days DOA warranty (must be returned with original packaging and all accessories) . Past 15 days, customer must contact manufacture directly for warranty support. If item in sealed we may issue a refund less 15% restocking fee and shipping charge.

Return Instruction

When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.ca account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days