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971 Ratings (87% Positive) 

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On-Time
Delivery
86.37%
Product
Accuracy
91.85%
Customer Service
Satisfaction
92.57%
Timothy F.
Ordered on 1/21/2021
Fine
2/6/2021 7:39:19 PM

The battery seems as expected, though the toolkit was poor quality.

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Anonymous
Ordered on 12/28/2020
Bought a Samsung sm-t700 battery
1/8/2021 5:54:49 AM

Very pleased! The set of tools with the battery was unexpected, thanks a lot!

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Wade K.
Ordered on 11/22/2020
Disappointed with Newegg
12/7/2020 8:05:34 AM

I ordered the item on 22 Nov, they provided me with invoice and shipping details on the next day. The tracking number they provided never indicated that anything more than a label was created. I checked a few times. On 2 Dec I chatted with Newegg, it was a generated response system asking me for my purchase order number. I typed it in, it said Tim will be there in 48 hours. Item arrived on 4 Dec. the tracking provided still does not show anything more than label created 23 Nov. The customer service is a robot. It took the item 12 days to arrive. A rival online seller does it in 2 days. For these reasons I’ve rated Newegg a 3. Probably never shop there again. BTW, I named the other online seller that is widely used, Newegg deems that name offensive, FYI.

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Anonymous
Ordered on 11/3/2020
Newegg is out of touch with reality
11/24/2020 5:34:24 AM

I got a rateseller feedback form emailed to me after one of three pieces from my order was delivered. Three different sellers contributed for one repair project. I can't know if the one of three items delivered works until all of them arrive and I can repair the product. As a customer, I need you to ship things in a single order. Otherwise, I have to figure out where each item goes. I don't care about your business model, that's your problem. I had issues with the billing, but was politely told by newegg to flik off. Won't likely order from newegg again. Clicked submit review, and found the idiocy of filtering bad words from my review is insulting. I have the right to speech and that includes use of any words I like.

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Cynthia A.
Ordered on 10/27/2020
11/12/2020 6:11:45 PM

No issues replacing the battery, now my phone is working well.

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  • Didn't contact
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Kelly G.
Ordered on 9/6/2020
Arrived Early!
9/23/2020 2:47:38 PM

Positive experience

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Anthony M.
Ordered on 9/5/2020
9/22/2020 4:35:32 PM

Everything came as described

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V S.
Ordered on 8/29/2020
Excellent job !
9/15/2020 3:13:42 PM

Thank you very much.

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  • Didn't contact
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Chris M.
Ordered on 7/19/2020
Replacement Blackberry Battery
8/5/2020 4:28:15 AM

Although the shopping experience with Newegg was great, I haven't had a chance to be able to review the item that was purchased. It'll be a while before I will be able to do that. I'll try to return to update my experience.

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Anonymous
Ordered on 7/3/2020
Excellent.
7/22/2020 5:58:02 AM

I recommend this seller to other customers. The delivery time was as stated,packed properly. So far, i am very satisfied with the battery i bought . I will surely buy a new battery for my wife's cell phone from Newegg.

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Anonymous
Ordered on 7/6/2020
7/21/2020 4:56:03 PM

I am very happy with my replacement battery and it is now able to hold its charge longer than my old one.

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Anonymous
Ordered on 7/6/2020
7/21/2020 2:40:26 PM

Great product. Worked as described. Found a cheaper one from some place prior to buying this one. The other one was terrible. This one works perfect and has no issues charging or holding its charge

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Paula V.
Ordered on 5/16/2020
Excellent service upon contact
6/25/2020 8:51:29 AM

Original item was lost in transit by Canada Post, and the second one sent was received on time. Thank you so much for your prompt service.

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Andrew T.
Ordered on 6/9/2020
Poor quality product.
6/24/2020 11:19:27 AM

Would not recommend this item. It's clearly falsely advertised - these are NOT apple earpods, and they broke within a week of receiving them. Waste of money.

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  • Didn't contact
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TREVOR T.
Ordered on 6/2/2020
The battery was great! The included tools, were not so great
6/19/2020 10:00:09 AM

The battery is a perfect OEM replacement and installed without a problem. However, the heads on the included Torx drivers were not the correct sizes; one was too big, and the other was too small. Perhaps the seller should match the required tool sizes with the fasteners in the unit. I eventually got the screws out by using the "too small" torx driver by placing an elastic band flat over the fastener and then pressing the driver tip firmly into the rubber band and into the screw head. This fills the gap and gives enough grip on the head to unscrew it. Thanks to my wife giving me the idea after seeing it on a Japanese "hacks" video. Otherwise, we would have been out of luck and had to go out an purchase a proper sized set of screwdrivers. The two included plastic spudgers did, however, do a decent job of getting the phone's shell open, so 1 egg for that. Note to the Seller: please make an effort to match the screwdriver tip sizes to the phone they're being shipped with, else you're pretty much knowingly wasting buyer's money, causing a lot of frustration, and making it cost extra of the buyer has to go out and buy the correct size screwdrivers. Big thumbs down on that.

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Frank D.
Ordered on 5/23/2020
Samsung Tab A
6/10/2020 8:05:07 PM

Got this Samsung battery in a timely fashion and was very easy to install.Would buy again.

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  • Didn't contact
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Stephen N.
Ordered on 5/24/2020
6/9/2020 7:13:32 AM

As advertised, well packaged, quick shipping. What more can you want?

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  • Didn't contact
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Hugo-Pierre R.
Ordered on 5/14/2020
Great customer service
6/3/2020 3:05:12 PM

My package got lost in transit so they sent a replacement with expedited. Great experience.

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Hugh F.
Ordered on 4/18/2020
Excellent customer service
5/28/2020 1:25:44 PM

After the first battery disappeared in the mail (I've had that happen a couple times now lately...covid). I contacted Cellsmart and they shipped out another immediately of which I received within expected time frame. Excellent customer service and the battery working as expected.

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Elizabeth S.
Ordered on 5/3/2020
5/19/2020 10:20:35 AM

I still haven't received this!!!

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