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Return Policy
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RETURN POLICY

Canada Online Store Return Policy:

Return requests must be made within 30 days of delivery to customer. To initiate the return process, please send an email to support@canadaonlinestore.ca including the reason for your return, condition of product and packaging, and whether you are looking for an exchange or refund.

Canada Online Store accepts all returns in the following condition:

-Damaged/Defective/Incorrect Product

-Unopened/Unused Product

-Opened/Unused Product

Canada Online Store is responsible for return shipping fees on any damaged, defective, or incorrect products. For all other returns, the customer will be responsible for any return shipping charges incurred.

No restocking fees will apply for a product that is unopened/unused, but a restocking fee of 15% MAY apply for product that is opened/unused. Additional restocking fees may apply for Buyers Remorse Returns (Unopened/Unused or Opened/Unused) to orders which are provided prepaid shipping.

**restocking fees are applicable to product price before shipping and tax.

A refund or exchange will be initiated within 4 business days after the product is received and processed.

Return Instruction

When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.ca account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
30Days
Restocking
Fee
15.00%