TBest iStore was established in 2004, Hong Kong, built an excellent reputation for service and quality over years.

Our main product lines are Computer Accessories, high-end earphones, iPhone/iPad/ iPod accessories, multimedia speakers and travel accessories.

The company mission is to constantly develop online sales network in order to penetrate good products to worldwide market by providing excellent service.

We also offer Speedpost express service. Please check the additional Shipping & Handling Fee for it.

International Buyers - Please Note:
- Import duties, taxes and charges are not included in the item price or shipping charges. These charges are the buyer responsibility.
- Please check with your country customs office to determine what these additional costs will be prior to bidding/buying.

Registered Air Mail and Normal airmail (Without tracking number):

The goods will be delivered via Air Mail or Registered airmail provided by Hong Kong Post after the payment has been paid in full and cleared. Please allow 24-48 hours for shipment arrangement after completion of payment.

Coverage Area: Worldwide

Asia (Includes Singapore, Taiwan, Japan, Korea, Malaysia, etc)

7-14 Working days

United States

7-14 Working days

Europe (Includes United Kingdom, France, Germany, Italy, etc)

15-30 Working days

Middle East (Includes Turkey, Qatar, United Arab Emirates, etc)

15-30 Working days

Australia, New Zealand, Canada

15-30 Working days

Other Areas (Argentina, Brazil, Israel, Mexico, Philippines, Russia Federation,etc)

21-45 Working days

* Shipment to Argentina, Brazil, Israel, Mexico, Philippines and Russia Federation may have delay caused by customs clearance procedures.

**Please note that the delivery time mentioned on our page is for reference only. Although the actual shipping time is punctual in most occasions; in some cases delivery time may vary due to traffic congestion, adverse weather, acts of custom inspection, etc. We will try our best to avoid such situations, however, please understand that some of these situations are beyond our control, and we are not responsible for them.
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Best iStore Store
  • BEST ISTORE STORE
  • 1,103 Sales 
     
    2Ratings(50% Positive in the last 12 months)
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Return Policy
About Us

RETURN POLICY

All returns must include the following or it will be rejected and returned back to you at your cost:
. Product purchased from Best iStore
. Original Condition, no physical damage (exclude damages sustained during transportation)
. All accessories, manuals, warranty registration card, etc.
. Original UPC/serial# intact on product and on retail package (Proof of Purchase)
. Valid RMA number obtained from website or customer service for the correct product and order
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date. Shipping charge is the cost of us sending the product to you and will not be refunded. No restocking fee will be applied on return for DOA/Defective and shipping damaged product. Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date. In the event an item is sold without shipping charge, Best iStore will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly states on the product. Replacements will be shipped at our expense.
4. Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the basic criteria and standard returns policy, the purchase price will be credited to the credit card used for the original purchase.
6. Refund will be issued after our warehouse receives, inspects, and processes your return. Best iStore will refund back to your method of payment.

Return Instruction

When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.ca account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.

Standard Return Policy
Refund
Within
30Days
Replacement
Within
90Days
Restocking
Fee
10.00%