All returns must include the following or it will be rejected and returned at the cost of the buyer:
. Original product purchased from AmberCNE
. Product(s) in original Condition, no physical damage (physical damage includes but is not limited to: Improper handling by user, e.g. bent pins on motherboard, alteration of serial numbers, broken screens etc.), and no tampering of seals.
. All accessories, manuals, warranty registration card, etc. must be included and packed back into the box.
. Original UPC/serial# must be intact on product and on retail packages (Proof of Purchase).
. Valid RMA number obtained from website or customer service for the correct product and order.
Additional Return Requirements and Policy:
1. An RMA number must be requested within thirty (30) calendar days of the delivery date.
- Shipping charges are the cost of us sending the product to you and will not be refunded unless the product is defective/DOA.
- No restocking or shipping fee deduction will be applied on return for DOA/Defective products.
- Shipment received with visible damages must be reported to us within seven (7) calendar days of the delivery date.
- In the event an item is sold with "free_shipping", AmberCNE will refund the amount of sale.
2. All returns with missing part(s) (including, but not limited to, accessories, manuals, warranty registration cards, original manufacturer packing materials and retail packaging) will not be processed until the part is received.
3. Customer is responsible for return shipping expenses unless otherwise explicitly stated on the product. Replacements are shipped at our expense.
4. Customer is required to ship the return products with sufficient packaging and fill material inside to prevent product from damages during transportation. Customer is responsible for any loss and damages during return shipping.
5. Upon our acceptance of the merchandise in like new condition in strict conformance with the standard returns policy, the purchase price will be credited to the Buyer. We reserve the right to charge a re-stocking fee of up to 15% for new unopened or opened items. This includes all return reasons other than "defective" or "damaged by shipping".
6. Refund will be issued after our warehouse receives, inspects, and processes your return. AmberCNE will refund back to your method of payment.
When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.ca account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.