ALC Micro was established in 1992. We are Acer Canada’s exclusive reverse logistic center in Canada. Our facility handles over 100,000 units a year. With over 28 years of experience, customers of ALC Micro are now able to purchase renewed Acer products at the best possible price anywhere in Canada. We offer both brand new and open-box units for all your needs including products such as Chromebooks, notebooks, desktops, all-in-one computer, LED displays, gaming notebook, gaming desktop and gaming monitor.

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Returns Policy
52 Ratings (88% Positive) 

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
92.31%
Product
Accuracy
92.31%
Customer Service
Satisfaction
91.89%
Anonymous
Ordered on 5/23/2021
gaming computer that doesnt handle the simplest of game
6/8/2021 1:09:46 PM

The operating system was corrupt. The bios and drivers were out of date. The video card was recognized as out of date although it was new. I could not even play game without spending 2 days reinstalling the entire operating system

ALC MICRO Response:
Hi, sorry for the trouble and problem you have with the unit, could I book you with one of our technician or has the problem been solved. Please let me know the update and the best time to contact you to follow up. Thank you
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Anton S.
Ordered on 1/1/2021
1/18/2021 8:52:52 AM

I got this laptop because of the graphics card to use for AutoCAD, and it runs well.

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Dennis R.
Ordered on 12/3/2020
12/17/2020 5:18:59 PM

Very fast shipping. Product as described. I would recommend

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Christian P.
Ordered on 8/19/2020
Excellent. Arrived in 2 days works perfect.
9/3/2020 11:16:57 AM

I would totally recommend newegg to anyone.

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ashley a.
Ordered on 7/28/2020
Sent me a laptop with a dead battery
8/11/2020 2:21:10 PM

Do not recommend. To spend this level of money and to recieve something not functioning properly is absolutely absurd.

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Kristyn R.
Ordered on 7/12/2020
Super fast shipping!
7/27/2020 9:08:54 PM

I was told to expect to wait 5-9 days for delivery, but I was pleasantly surprised!! Ordered on a Sunday afternoon, and it arrived Wednesday morning! Very pleased with both the shipping speed and the laptop itself, it's absolutely gorgeous! And runs WOW like a dream ❤️

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1 out of 1 people found this review helpful. Did you? 
Elizabeth E.
Ordered on 5/13/2020
It arrived the next day!
5/28/2020 9:29:38 AM

The item was perfect.

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Julien M.
Ordered on 5/10/2020
5/23/2020 7:04:38 AM

Good seller, item arrived way faster than expected, however due to that I missed the first delivery and it became hell (and I mean Hell) to finally obtain the package from Loomis express which was the chosen expeditor. Still the item is even better than I thought, if this is refurbished as described I swear there's no difference with a new one, not even a scratch somewhere and the pricing was good. For all intent and purposes the delivery was ''in theory'' quick so I won't pin the delivery companie's flaws in customer service on the seller who clearly did his part as advertised.

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Wai R.
Ordered on 4/4/2020
4/29/2020 9:21:54 AM

ALC Micro is very reliable and trustworthy. They give timely response to your inquiry with speedy and accurate follow up. Highly recommended A++

ALC MICRO Response:
Thank you, your feedback is important to us, thank you for being a part of our success stories, hope to see you again soon!
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Anonymous
Ordered on 3/26/2020
4/9/2020 5:46:58 PM

Pc crashed from the start and i wasnt even able to make the windows updates and could not reinstall windows either. Customer service was good when i contacted and requested a refound.

ALC MICRO Response:
sorry to hear about that problem you have with the unit, we do have knowledgeable technician who may help with the problem you have, please contact us at your earliest convenient time. Every unit also have 1 Year Manufacturer Warranty service. Thank you. ALC Micro
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Nahid R.
Ordered on 10/31/2019
Great product and shipping
11/18/2019 11:38:40 AM

Product was shipped quickly and arrived within a week. Refurbished product, arrived like new. NO complaints.

ALC MICRO Response:
Dear Customer, Thank you very much for the good comments, we will continue do our best on our making customer satisfying with our products. ALC Mico
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1 out of 1 people found this review helpful. Did you? 
Lauriane M.
Ordered on 9/17/2019
9/28/2019 8:47:15 AM

I highly recommend! I received my order in less than 24 hours. Well packed, looks new and works perfectly.

ALC MICRO Response:
Thank you for shopping with us, we are happy to know that you had a pleasant shopping experience. ALC Micro.
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Katherine R.
Ordered on 8/3/2019
I'm impressed!
8/20/2019 4:52:48 PM

I would recommend this seller Delivery was well packaged and fast Laptop was as described... beautiful Shows my oily finger tips is the only con so far... The only issues I had were with Windows 10 but it is new to this former Windows 7 user

ALC MICRO Response:
Thank you for shopping with us, feel free to reach out anytime if we can be of help with anything! Kind Regards, ALC Micro
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Charles L.
Ordered on 5/20/2019
6/6/2019 5:12:17 AM

The monitor had problems with rendering image. Horizontal lines flying throught display. Very annoying.

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Anonymous
Ordered on 3/29/2019
excellent, will buy again
4/1/2019 12:10:23 PM

super-fast air shipping, item well packaged and in great shape, what more would one want?

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