Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

PULUZ is specialized in all types of Photo Accessories, GoPro accessories.

With a vertically integrated, standardized management of supply chain and IT workflow, we are committed to providing you with extraordinary pre-sales and after-sales services. PULUZ is not only an online shop, but also a system integrated with development, purchasing, sale, and after-sales service.

Behind PULUZ today’s achievements is a great team with the core values of Trust, Respect, Accountability, Integrity and Team spirit, exactly what PULUZ stands for. We have professional products development team to source and develop good quality products with competitive prices, skilled photographers and art designers to make attractive and high quality product images which can be offered to our customers for free, highly educated sales team to develop customers and provide warm customer service, efficient warehouse staffs with informationalized system to pack orders in a tidy and safe way, ship them in time.

Whether you are a first-time buyer or a seasoned professional customer, we are here to serve you. We are looking forward to continue to earn your confidence and your trust.

Feedback
Returns Policy
18 Ratings (50% Positive)

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
66.67%
Product
Accuracy
61.11%
Customer Service
Satisfaction
63.64%
Jacob M.
Ordered on 7/18/2020
Works fine.
8/14/2020 3:14:15 AM

Took a whole month to arrive.

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william T.
Ordered on 5/7/2020
I paid for the item May 8 and as of today (June 4) I have not received the item. I want the money back now and will find another vender
6/4/2020 6:06:53 AM

No! I have not received the ordered item despite paying for it May 8. Obviously I cannot answer Question 2. 613 828-7300

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Peter P.
Ordered on 5/8/2020
Oximeter
5/28/2020 5:48:38 PM

I bought this specifically to determine blood oxygen - a way to gauge lung efficiency. I'm not a doctor or RN, just wanted to gauge "OK" or "Not so OK". This item does the check. Uses two AAA batteries (not included) rather than annoying "coin" type batteries. Opening the battery compartment is difficult (better than the batteries falling around). I used a pocket knife to gently pry the cover. I had success using my pinky finger and after being active (not jogging or that; when your fingers are warmed up). This item does report pulse but you would want to use a Systole/Diastole/Pulse meter for blood pressure. Recommended.

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Bruce H.
Ordered on 12/18/2019
You order and they deliver
1/20/2020 6:27:34 AM

I had no major issues with the seller. We only noticed the box the controller came in was slightly crushed. Fortunately, no damage to the controller was evident. Controllers tend to be fairly robust anyways. Thus, I can't say I had any issues. If there were a product with a screen, without extra packaging, there could be issues. I expect this may have been more of a manufacturer issue than reseller but I hope more fragile items get more padding included to help protect the product.

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Luc C.
Ordered on 9/26/2019
Parts defected
10/24/2019 6:19:24 AM

The replace parts was defected

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Reza T.
Ordered on 7/18/2019
Easy setup
8/15/2019 5:19:07 AM

So the setup was easy. I've used so far only two 4TB drives and as soon as the back up is done, I will plug the two other drives. The case is solid metal, the drive attachement are solid plastic, not like some videos that you see, but nevertheless, good quality. It basically replaced my old PC as I have a laptop now and edit my photos using this NAS. Excellent, 100% recommend it over other NAS products.

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Brandon D.
Ordered on 7/13/2019
7/28/2019 1:42:08 PM

I've been waiting on a refund on a product that never shipped because they didn't have the item I ordered it's been almost a week

Puluz Response:
Dear Brandon, We contact you about the order once we get it and initiated an refund soon. Newegg need times to processed the refund. You could recheck your account, newegg had processed it. Sorry for incovinience. We would like to improve the service and product. best regards, Puluz
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Richard B.
Ordered on 1/7/2019
2/4/2019 9:18:58 AM

The item was non functional on receipt and did not work as advertised. When I went to return the item, the process implied that I needed to mail it back - item cost $18.83, to return the item would have been $17.00. Packaging is pretty basic (bubble envelope with the item inside in a box which provides no protection for the item. I contacted NewEgg customer service and they have requested Puluz to provide a mailing label to cover the return. As it is now Chinese New Year's I have not seen a return label yet. At this point, NewEgg Customer Service gets my suport as being supportive to the Customer. Will need to wait and see how Puluz does with the return label and if/when I get a new item, whether it works. Will be happy to re-visit this review once I have a working item.

Puluz Response:
Dear Richard, WE had give you a full refund. You could check your order information. Any further question is welcome. Best regards, Puluz
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Julien L.
Ordered on 10/22/2018
Fake product
11/14/2018 5:34:49 PM

This seller uses false advertisement! The item that was shipped to me is not a DualShock 4 wireless controller for PS4. The packaging says DoubleShock 4. I can’t believe Newegg accepts to sell items with false advertisement on this website. I will not pay to ship this back

Puluz Response:
Dear Customer, Sorry for the misunderstanding. We had give the full refund to you. You could keep the item. Generally speaking, our product is good and inexpensive. Tanks for your feedback. We will keep to improve our service and our product. Thank you . Puluz.
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Tim M.
Ordered on 10/22/2018
Counterfeit Chinese Garbage
11/14/2018 3:35:13 PM

Ordered the controller and what arrived was a Chinese knockoff, a DoubleShock 4 controller. What a joke. Shame on this seller and shame on Newegg for not vetting their 3rd party sellers better. I'm in contact with Newegg for a full refund and I refuse to pay another dime out of my pocket to send this thing back.

Puluz Response:
Dear Tim, Our products have very favorable prices and are very cost-effective products. If you are not satisfied, you couldcommunicate with us. We are willing to refund you. Thank you and best reagrds, The Puluz Team.
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