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My Goods is an online retail store of consumer electronics, general home products, marine equipment, professional audio & video gear, sports/outdoor products and the list goes on. My Goods boasts always low prices on hundreds of thousands of name brand products. My Goods invites shopping, browsing or even simple product research! The My Goods team has always prided itself in its customer service. We understand that it is very important to the consumer that the company he or she is buying from will work diligently and efficiently to get him or her their order in perfect condition as soon as possible, so we try our best to do just that.
- Returns Policy
We understand that returns and exchanges can often be a hassle. That is why we try to make things as easy as possible for our valued customers. We will gladly accept returns for refund or exchange within 30 days. Please contact us through the customer service email. After 30 days you can use your manufactures warranty if one is included with the product purchased.
1. Log onto your Newegg customer account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.