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TechDepot Canada is a leading supplier of consumer electronics, computer products and accessories. We carry over 10,000 items from most of the today's leading manufacturers.
Our mission is to provide the best selection of New Brand Name Products at competitive pricing and also to provide you with the best support. We supply a wide range of competitively priced, new and brands name products. Our staff are well trained to answer all your inquiries.
We hope you enjoy your shopping experience with us !
Enjoy your visit to our store!
Please note: We do ship to the Territories and PO Boxes.
- Returns Policy
For new unopened items - please request a RMA for the return.
For opened or used items - please email us for return information.
Opened media, hygienic and consumables cannot be returned. These include item in the following categories - Storage Media, Toner and Ink Cartridges, Music & Movie Media, Video Game and all Software, Memory Of all Formats, Shavers, and Cooking Utensils. Please contact us for additional information.
What is the procedure for returns of defective/DOA items?
Please Note: Within the first 30 days of delivery of your order - In the event that you receive an item that is DOA or defective please request a return from your order screen. Please do not contact us VIA telephone or email for returns. The request must be logged via email. We will normally respond to the email within 48 hours. Some items are to be returned to the manufacturer only for service and/or replacement.
Some large tickets items cannot be returned (Shipped VIA Truck such as large screens and appliances). All returns and warranties are to be handled by the manufacturer. If you are unsure of the status of an item, please email us.
1. Log onto your Newegg customer account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.