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Founded in 2007, our team has worked to put together one of the largest selections of computer parts and accessories in this country. With over 125,000 parts in stock daily, our commitment to excellence has shone through to our millions of on-line customers. We understand that pricing is a huge concern to all. We have pledged to take the responsibility of pricing our products appropriately.
We only believes only in the highest end quality parts. With a product line including Creative Labs, Diamond, ATI, Hewlett-Packard, Intel and more, our customers can rest assured that all purchases are backed by CompZilla, as well as the manufacturers we represent.
Service is, and will continue to be, the key to our success. Our dedication and support will make your only on-line store for computer hardware, software, and accessories.
- Returns Policy
You have 30 days from the date you received your order to return item.
There is a 15% restocking fee for all returns unless item was defective or damaged on arrival. Must be returned in the same condition that you received it.
Once we received your item, we will inspect it and notify you that we received your return item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund back to your credit card.. Usually take 2-3 business days to process back on your card
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.
1. Log onto your Newegg customer account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.