GTRACING is dedicated to producing the most satisfying gaming chairs.
Just like GT, the gentle tiger, we are specialized in producing racing-style gaming chairs to support you, encourage you and comfort you. Founded in 2011,
GTRACING has delivered the extremely cool and comfortable gaming chair to 2 000,000 of users all over the world.
- Returns Policy
Here is GTRACING detailed return policy:
1. FREE RETURNABLE ITEMS
Items that can be returned/refunded or exchanged within 30 days of receiving must follow the criteria as below:
New and uninstalled.
Items received in the incorrect size/color.
Faulty items damaged/broken or soiled upon arrival.
Unwashed, unworn and unused item(s) that have not met your expectations within 30 days of receiving.
2. NON-RETURNABLE ITEMS
We will not accept returns on the following conditions:
Items outside the 30 days warranty time-frame.
Washed, worn, used or misused items.
If you still return it, the return shipping fees should be at the buyer's responsibility, and we'll charge 15% for the usage.
All returns must be authorized by our Team via the Support Center. Returned items without a Return Merchandise Form (RMA) will not be accepted.
When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.ca account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.