Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

【About Gllai Global Trade Store】
1. With operations in NY, we enjoys the advantage of sourcing fast shipment for our customers at competitive prices.
2. We supply many products including computers accessories,PC accessories,game accessories, security accessories,camera accessories,phone accessories,
car accessories & Consumer Electronics, etc.High quality, reasonable prices, excellent customer service is our goal,we will try our best to serve customers.
3.Jack's Marketplace is always here to satisfy your needs,We proudly brand ourselves on fast shipping, low prices, and outstanding customer service.
We take joy in helping the people get the outdoor gear they want and need at a great price!

【Gllai Global Trade Store Shipping Service】
Most domestic orders are shipped via USPS Standard shipping. Most items leave our warehouse within 1-2 business days after we got your full payment.
As soon as it ships, we inform you shipping details, including a tracking number. The delivery usually takes 2~7 business days based on your location.
Please make sure you provide valid physical address when you check out.

【Gllai Global Trade Store Return Policy】
We accept return or exchange within 14 days after package delivered.
Please contact us first for Return Merchandise Authorization (RMA) and return address before you ship back the package.If buyer places the wrong order or just don't need the item,
we accept return with 15% restocking applied.

【Gllai Global Trade Store Customer Service】
You can shop with confidence because we are dedicated to qualified products and 100% satisfied customer service.
If you need help, please send a message before leave any netrul or bad feedback.Your question will be answered in very short time.
(Note: We suggest you contact us through Newegg message or feel free to send us email to below account. Then we will contact you back ASAP)

Gllai Global Trade Store Email: Gllai2018@yeah.net

Office hours: 9:00 AM-5:30 PM pacific time. Mon-Sat. Office closes on holidays.

【About Feedback】
We're glad to tell you that we always leave positive feedback after receipt of payment, and appreciate your positive feedback with 5 eggs on all of the detailed seller ratings.
If any questions in your order, please don't hesitate to contact us to serve you and earn your 100% satisfaction before leaving us neutral /negative feedback.

Feedback
Returns Policy
63 Ratings (48% Positive)

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
50.79%
Product
Accuracy
65.08%
Customer Service
Satisfaction
71.43%
Pascal P.
Ordered on 9/30/2020
Stuck in Shipping Label Created
11/19/2020 5:22:26 AM

My order got stuck in Shipping Label Created, after 2 weeks, got Newegg involved to either get the product shipped or get it re-imbursed. GLLAI went for re-imbursement. Would not recommend that store. Will now stick to items shipped by newegg, and from in-country.

  • No
  • No
  • No
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Hugo D.
Ordered on 9/17/2020
11/9/2020 7:06:49 AM

It's ben a month and an half and I still never received my item

  • No
  • No
  • Didn't contact
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Claude S.
Ordered on 9/20/2020
Not recpmmended seller
10/28/2020 10:01:44 AM

Newegg, you should not make business with such seller like this . It is not good for your reputation. Buyers, avoid this seller, unless you are willing to wait over a month to get your order, if you get it.

  • No
  • Yes
  • No
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Anonymous
Ordered on 9/9/2020
Possibly a scam: Shipping label created and never ships
9/24/2020 6:39:28 AM

Shipping label created a week ago and still hasn't shipped. I'm seeing many other comments to this effect for this vendor, so suspect this is some sort of scam with "shipping label creation" used to make canceling and getting a refund harder.

  • No
  • No
  • Didn't contact
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Shachar L.
Ordered on 6/24/2020
Great communication happy with the product
8/4/2020 9:44:38 AM

Shipping took a little longer than expected but the seller was quick to response to inquiries and really it was out of their control.

  • No
  • Yes
  • Yes
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Kevin Q.
Ordered on 6/21/2020
Canada Post
7/30/2020 1:05:16 PM

The pandemic has hit Canada Post hard. It may have hit anything from China and Canada Customs even harder. The good news, the cables arrived yesterday. I'm still waiting for things that were shipped from China two months ago.

  • No
  • Yes
  • Yes
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Jean-Yves M.
Ordered on 6/18/2020
Still waiting after 1 month
7/16/2020 4:41:55 AM

Still waiting after 1 month, did not receive the items. Stuck at label created.

  • No
  • Yes
  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 6/10/2020
Very good customer service, poor choice of carrier
7/15/2020 11:46:47 AM

The seller was really helpfull and replied to e-mails within minutes The item took a lot of time to arrive but it was not their fault, it what the carrier they used for this expedition Would buy from them again if I needed to

  • Yes
  • Yes
  • Yes
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Khalid A.
Ordered on 6/15/2020
Do not buy from this seller! You will never get your shipment
7/13/2020 7:38:05 PM

Not recommended! Run from this seller

  • No
  • No
  • No
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Crisanto F.
Ordered on 6/10/2020
item did not arrive or delivered :(
7/7/2020 9:03:11 PM

item hasn't arrive or delivered its almost a month now

  • No
  • No
  • No
1 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 4/7/2020
didn't receive
6/8/2020 9:29:17 PM

found out i can just blow cold air with my mouth on the motherboard no need for fans..

  • No
  • No
  • Didn't contact
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David S.
Ordered on 4/10/2020
Item never showed up
6/7/2020 9:16:45 AM

Ordered on April 11th still have not received it till this day June 7th... What a joke

  • No
  • No
  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
cody m.
Ordered on 4/11/2020
Seller is a liar
5/9/2020 3:02:10 PM

They do not ship, poor customer service as well

  • No
  • No
  • No
1 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 4/11/2020
5/7/2020 8:44:17 AM

I just did not receive my package.!

  • No
  • No
  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
Marc B.
Ordered on 4/13/2020
5/6/2020 7:55:09 PM

Broken

  • Yes
  • Yes
  • Yes
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boby t.
Ordered on 4/3/2020
No shipping
5/6/2020 1:05:38 PM

I never received the package in 1 month, it is shipped to your site but never taken care of by the delivery person. tracking number does not exist on their site.

  • No
  • No
  • Didn't contact
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Alain C.
Ordered on 4/5/2020
Too long...
5/1/2020 4:53:38 PM

Not received yet.

  • No
  • No
  • Didn't contact
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Anonymous
Ordered on 4/1/2020
Not satisfied
4/29/2020 6:03:50 AM

April 29th 2020: Not received yet. Too long.

  • No
  • Yes
  • Didn't contact
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Raphael l.
Ordered on 3/28/2020
4/9/2020 7:46:57 PM

havent received it

  • No
  • No
  • Didn't contact
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Anonymous
Ordered on 12/26/2019
fine if you like snail mail
1/24/2020 12:16:37 PM

takes too long to deliver...account was charged one month before product arrived. No useful tracking information was available until 5 days prior to receiving the pkg. A standard far below the norm.

  • No
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  • No
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