Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

First Expand Intelligent is an online e-commerce driven business from 2005, we offer a large inventory of high quality flash memory products, memory accessories, and peripherals.

We offer quality products at competitive prices, providing knowledgeable and friendly customer support.

We strive to bring our customer the best online shopping experience possible.

We offer the best prices doesn't mean we skip on our customer service.

With the support from our customers we're able to use our buying power to get you the best deals.

Fast shipping process from CA, USA warehouse by USPS (United State Postal Service)
USPS 1st Class Mail usually arrive between 3 - 7 business days.
USPS Priority Shipping usually arrive between 2 - 3 business days.

*** USPS Tracking / Endicia Tracking ***

1, If your tracking number start with 94xxx xxxxx xxxxx this is USPS tracking number.
Please visit http://www.usps.com to track your package.
2, If your tracking number start with 004 xxx xxx xxxxx this is Endicia tracking number.
For example: package ID
0004000xxxxxxx7497498106111

*** Attention: copy your package ID **EXCEPT the last 5 digit (which is your zip code)

0004000xxxxxxx7497498 << without the last 5 digit

http://www.endicia.com/support/authpackage/?trackingNumber=0004000xxxxxxx7497498 << without the last 5 digit

Please visit https://www.endicia.com/support/authpackage/default.cfm and enter the
tracking number (without the last 5 digit) to track your package.


*** P.O. Box address ***
There are some address USPS does NOT deliver, please send us your P.O. Box address via NewEgg message system,
we will update the address to your P.O. Box address and USPS will deliver the package accordingly.

SanDisk Warranty - Please see SanDisk Website (www.sandisk.com)
Kingston Warranty - Please see Kingston Website (www.kingston.com)
OEM Warranty - 1 Year
Software : non replacement and non refundable
The CPU return policy
Return for refund within: Non-refundable
Return for replacement within: 30 days

Feedback
Returns Policy
45 Ratings (56% Positive)

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
55.56%
Product
Accuracy
66.67%
Customer Service
Satisfaction
61.11%
Matthieu N.
Ordered on 4/20/2020
I think they had good intentions.
5/11/2020 11:25:31 AM

They sent the order to the wrong address. Cannot comment on the contents of their first try, but the order I received was two sticks of ram of the same model, but not a kit of two, as I ordered, with no packaging, just wrapped with bubble wrap and put into a banged up box. Also, the price I paid should have included custom fees, yet I had to pay a small amount. Also, package was alI banged up too. Still, the sticks worked... That is the only good thing that happened with this order.

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Vladimir D.
Ordered on 4/6/2020
5/5/2020 10:23:36 AM

Paid but did not receive product. Waiting for weeks without the update. Asked for refund and still waiting for Newegg answer.

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Sean G.
Ordered on 3/22/2020
Still yet to receive
4/20/2020 7:50:47 AM

This has been insane and seller refuses to cancel order while Newegg support says I am stuck waiting indefinitely for it to be delivered. Will stick to certain other online retailers in the future.

First Expand Intelligent Response:
We are sorry for the COVID-19 effects transportation,the shipment will be processed and delivered in a more timely manner in the future, which we are working on improving.
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stefan s.
Ordered on 3/28/2020
A very bad experience
4/15/2020 8:53:45 AM

I ordered a webcam. 3/28/2020 - the order date 4/9/2020 - I sent a message to check the status 4/11/2020 - Canada post label created 4/15/2020 - On Canada Post website the status is still: The shipper has created a shipping label for this item and has sent us electronic information. If no additional updates are showing in Track, it means we have not yet received the item. We will start tracking the item once we receive it. As my kids are studying from home, I needed a camera. I had to buy from Staples. I asked for the order to be canceled.

First Expand Intelligent Response:
We are sorry for the COVID-19 effects transportation,the shipment will be processed and delivered in a more timely manner in the future, which we are working on improving. Now we can guarantee that you will receive the goods within 10 days after placing a new order.
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MINH L.
Ordered on 3/23/2020
Exellent!
4/10/2020 7:19:54 AM

Fast shipping, excellent communication, very pleasant to deal with.

First Expand Intelligent Response:
Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope that we’ll have more chances to serve you.
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Janet T.
Ordered on 2/9/2020
4/8/2020 4:56:26 PM

Still waiting on a refund one month later from a product I paid expressing shipping on and never recieved due to the virus. Zero communication when that was happening. Zero communication now. Emailed them yesterday and still waiting. Guys. Come on. Starting to think I bought a false product.

First Expand Intelligent Response:
We are sorry for the COVID-19 effects transportation,the shipment will be processed and delivered in a more timely manner in the future, which we are working on improving. Now we can guarantee that you will receive the goods within 10 days after placing a new order.
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1 out of 1 people found this review helpful. Did you? 
Glenn M.
Ordered on 2/4/2020
Excellent vendor.
3/13/2020 7:17:03 PM

Item was delayed, but vendor was very open and communicative about the issue. Would buy from again.

First Expand Intelligent Response:
Thank you for your positive comment. Your encouragement will keep us moving forward. We sincerely hope that we’ll have more chances to serve you.
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shane l.
Ordered on 2/2/2020
3/2/2020 10:37:36 AM

I never recieved the item I ordered, not sure why. Tried to contact for answers on when the order might be here and never got a reply.

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Anonymous
Ordered on 1/31/2020
3/1/2020 11:27:31 AM

I haven't received my order yet. As far as I know it hasn't even been shipped. Was told it would be shipped Feb.10

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  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 2/18/2020
Utter waste of time
2/21/2020 2:24:16 PM

This company was completely unprofessional, took them 1 week to respond to any contact, and cancelled my order the first time for seemingly no reason. There is no benefit in spending your money purchasing their products, spend the little bit of extra money and purchase from a company that will actually contact you and treat you like a customer, rather than them treat you poorly. Do not order with this company, do yourself a favor and look elsewhere

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Anonymous
Ordered on 12/11/2019
Very good experience
1/10/2020 3:57:38 PM

Yes I would recommend them

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Jean-Christophe B.
Ordered on 12/25/2019
Holiday Delivery
12/31/2019 9:28:59 AM

Excelent service, they shipped my phone on christmas day for it to arrive before the 1st, as they where aware that i was leaving to an other town and would not return to the delivery address in a while. Extremely nice and helpful!

First Expand Intelligent Response:
Happy New Year!we are looking forward service for you,it's our honor to service for you!thank you!
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Ken L.
Ordered on 12/2/2019
Product future, but slow delivery
12/31/2019 3:36:47 AM

Took 3 weeks to deliver - believe it was shipped directly from China. However, the product worked straight out of the box. No issues.

First Expand Intelligent Response:
Next time please choose Shipping Service: International Economy Shipping(3-5 business days),thank you!
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  • Didn't contact
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Marie L.
Ordered on 12/12/2019
Disappointing
12/23/2019 6:50:45 AM

Not what I ordered, missing parts and box. Thanks to Newegg customer service for the help! Do not buy ML120 from them you'll not get the real deal.

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Anonymous
Ordered on 7/30/2019
Super Product
8/28/2019 6:24:06 AM

Everything arrived in a timely manner. Super Service from all concerned.

First Expand Intelligent Response:
Thank you for your positive comment. Your encouragement will keep us moving forward.We sincerely hope that we’ll have more chances to serve you!
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