Global seller enrolled in Newegg Return Service. Newegg will be responsible for processing RMA and general customer service.

Due to the current epidemic situation, the delivery cycle is delayed and the arrival time cannot be confirmed. If you are not in a hurry, you can place an order directly. Thank you.
It will take about 2~5 weeks arrive. It depends on the airplane and customs, please understand it.

We ship order via 4PX now, you can track 4PX tracking number in this link:
http://en.4px.com/

Our company focus on Computer & Office supplies ,all of your products will be checked before ship out .

How to Track your package

We use the different shipping methods and normally it will take 3~25 business days ,please follow below to track your package. ( We ship from China.If at special holidays, such as Christmas, New Year etc, it will take about 25~45 business days.)

(1)If your tracking number is ".......CN" ,please visit this website below to track the information:
https://www.17track.net/en

(2)If your tracking number is ".......SG" .please visit this website below to track the information:
http://en.4px.com/

(3)If we ship your items via DHL,you can track your package in the official website :
http://www.dhl.com

Warranty & Return:
If you received an incorrect, damaged, defective, or item not as described, please contact us first, we can send you a replacement on our cost.
You did not need to return it, you can keep it.

Feedback
Returns Policy
22 Ratings (36% Positive)

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
22.73%
Product
Accuracy
40.91%
Customer Service
Satisfaction
40.00%
Stelian H.
Ordered on 7/31/2020
Bad customer services but and some products were 2 weeks late and some on time
8/28/2020 5:29:19 AM

Really bad customer services. The need training as it seems they are from a different world. Some products were 2 weeks late and some on time.

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Hafez S.
Ordered on 6/16/2020
1 month now and didn't recieve anything
7/14/2020 4:56:32 AM

This is the first order for me from this site, it was a try. However, after I ordered I didn't get anything. I ordered on June 17, and today is July 14, and still waiting. Don't waste your money, it will be the last order for me

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  • Didn't contact
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Anonymous
Ordered on 5/9/2020
Item not received
6/5/2020 7:18:19 PM

Product was apparently shipped one day after. However still not received after 1 month

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  • Didn't contact
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Anonymous
Ordered on 4/9/2020
Have not received my package.
5/30/2020 7:35:27 PM

Still haven’t received my order 10 weeks later.

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Anonymous
Ordered on 4/10/2020
ITEM NOT RECIEVED
5/11/2020 10:00:40 PM

Have not recieved my item still. its been over a month now

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  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
clyde h.
Ordered on 4/13/2020
Below average
5/9/2020 12:32:50 AM

Very slow delivery, it took 5 days just to prepare it to ship then another month and 2 days to recieve. Do not rely on its tracking system, in the time it took to receive this , I was able to order from 2 other companies and use the product for almost 3 weeks before I received these.now the product. Was advertised as 3 ply and recieved 2 ply , all things considering I feel this was a big deal for medical masks and either a major screw up or lack of caring .

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  • Didn't contact
1 out of 1 people found this review helpful. Did you? 
Anonymous
Ordered on 4/6/2020
Terrible
5/4/2020 12:44:41 PM

If I would have know it was going to be this long for delivery I would not have ordered.

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2 out of 2 people found this review helpful. Did you? 
Ralph L.
Ordered on 4/3/2020
Ripped off
5/4/2020 11:42:28 AM

I will never recommend this seller. I’ve contacted the seller and Newegg regarding not receiving my purchase. Still 40 days later, nothing

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Anonymous
Ordered on 4/3/2020
5/1/2020 11:54:28 AM

Haven't received the product yet

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  • Didn't contact
2 out of 2 people found this review helpful. Did you? 
Terry M.
Ordered on 4/2/2020
Been waiting for almost a month, Still no package
5/1/2020 9:49:36 AM

Been waiting almost a month with no contact from the seller on my item. Finally shipped out from China on April 16, which was two weeks ago. Package still not arrived.

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  • Didn't contact
2 out of 2 people found this review helpful. Did you? 
Luigi P.
Ordered on 2/4/2020
No item has been Received from Seller
3/6/2020 3:10:39 PM

I have not received my purchase from Deep_Feel... Poor communications, Nothing positive to say... And I have been charged for something that hasn't arrived... I want my money back, seller should be removed from newegg....

Deep_Feel Response:
Because of our new year holiday and due to the current epidemic situation, all the goods need to be checked and disinfected, it delayed. You received this order within 4 weeks. We had contacted you about the shipping time before we ship, We had tried our best to help you.
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1 out of 1 people found this review helpful. Did you? 
Catherine H.
Ordered on 12/21/2019
1/21/2020 2:07:28 PM

Because the issue seems to be on the behalf of our postal service I don’t blame Deep_feel in the slightest and it seems they tried their hardest to understand the issue and resolve it with the help of you guy/gals at newegg. I have had copious problems with shipping before but never with newegg and it was really nice to see at 8:30pm I could talk to a real person and have my issue resolved in minutes instead of days or weeks. Good job Newegg I appreciate you’re support.

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1 out of 1 people found this review helpful. Did you? 
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