We sell electronic products with great quality and price. Customer satisfaction is always our goal, do not hesitate to ask us any question.
- Returns Policy
Returns for Sealed & Unused Merchandise is allowed within 30 days from the date of purchase. Please email us to request an RMA number (a Return Merchandise Authorization). Shipping and handling fees are the costs of us sending the product to you and will not be refunded. Per Newegg’s policy, return postage is on the buyer. In the event an item is sold with no shipping fees to the customer then Click Go and Buy will refund the amount of sale, less "actual shipping costs" to customer. From when approval is sent, we will have to receive the item(s) within the next 10 days. No refund(s)/exchange(s) will be made if the package is received after this time. There is a 15% restocking fee for returns.
Returns for Opened Merchandise – Is allowed within 15 days from date of purchase. Open merchandise must be returned in its undamaged manufacturers packaging and must include all accessories. There is a 15% restocking fee for opened items. Please do not tape or write anything on the manufacturers packaging. Merchandise that is received in any way that compromises it original packaging will result in a much higher restocking fee based on its loss of value. The restocking fee for opened items received in a compromised condition is at our discretion.
Batteries, Cell Phones, Video games, Software & Licenses, Warranties, Home and Kitchen Appliances, Personal Care, Televisions, Larger LCD Screens & Laptops, Used One-Time Use Products cannot be returned if the package has been opened, under any circumstances. Please contact us, if you need an exception to this prior to buying the above items.
Damaged or otherwise defective items if reported within 7 days purchase will be replaced free of charge. If your item(s) becomes or is found to be defective beyond the allotted reporting period then the product falls under the manufacturers warranty then you should contact the manufacturer directly.
Refunds & exchanges, regardless of the nature, are generally processed within 5-10 business days. If the allotted time has already passed and you have still not been refunded in any way please contact us.
Do not send your return prior to asking for a RMA number. Return without an RMA on the box may be misplaced altogether and/or will be refused by our warehouse! Please include a copy of the order invoice/packing slip, from the original order along with a copy of the email confirmation in the return package.
Your satisfaction is our goal, feel free to email us with any question.
When you return an item, you may see different return options available. To request:
1. Log onto your Newegg.ca account and find your order in order history.
2. Select proper return options. Depending on the seller's return policy and return setup on Newegg, different options are available:
• Click REFUND or REPLACE to submit your request directly. Or
• Click REQUEST RETURN FROM SELLER to contact seller to request refund or replacement.
3. For the option of REFUND or REPLACE. Select the item(s) you wish to return or replace. Follow the instruction to complete.
4. For the option of REQUEST RETURN FROM SELLER. On the COMPOSE MESSAGE Page:
• Choose Return/Refund/Replacement from the drop down menu.
• Verify the order number and request from the Subject.
• Specify more details, including item# (you can find on your order invoice e-mail), the reason for your return, and the return for replacement or refund before click SEND MESSAGE button.
5. It will take up to 24 - 48 hours to respond to your inquiry after Customer Service Representatives receive your inquiry.
6. Once your request is approved, you will be provided with detailed instruction through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before shipping your return merchandise back.
7. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.