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We sell electronic products with great quality and price. Customer satisfaction is always our goal, do not hesitate to ask us any question.

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50 Ratings (90% Positive)

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.

On-Time
Delivery
93.75%
Product
Accuracy
95.83%
Customer Service
Satisfaction
93.75%
Andrew A.
Ordered on 6/22/2020
Wrong address
6/30/2020 1:31:31 PM

Delivered to 11 jubilee Lane instead of 11 a jubilee Court. Don’t know why any municipality would put 2 streets with the same name right off of each other, but in this day of map technology, UPS should be way more careful. That’s a $6,000 dollar lap top to the wrong address. Good thing the new people who live there are more honest then the last!

  • Yes
  • Yes
  • Yes
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Ellen G.
Ordered on 5/17/2020
6/12/2020 5:58:13 AM

I would recommend this seller to the customer. Product was send in time, in excellent condition, and as described.

  • Yes
  • Yes
  • Yes
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Robert G.
Ordered on 4/17/2020
Awesome laptop for a small price
4/27/2020 7:12:47 AM

A very good laptop for under a 1000 $. The processor make it easier to run different apps at the same time. A good multipurpose machine!

  • Yes
  • Yes
  • Didn't contact
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Aurora C.
Ordered on 6/25/2019
Delivery earlier than expected
7/23/2019 11:59:27 AM

Delivered in just 2days. Earlier than expected. In good condition

  • Yes
  • Yes
  • Yes
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Michael I.
Ordered on 5/16/2019
provided excellent service.
6/13/2019 4:14:42 AM

Not happy about the product at all. The WiFi Connection keeps disconnecting. It is a known problem by Lenovo. Yet the problem was not corrected before sending product to customer, which is me. Will not purchase a Lenovo product ever again! D@!$ Move by Lenovo!

  • Yes
  • Yes
  • Yes
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Anonymous
Ordered on 5/21/2019
As described and on time
6/4/2019 5:10:19 PM

Item as described. It came with the kit to add a regular harddrive in addition to the m.2 which I greatly appreciate.

  • Yes
  • Yes
  • Didn't contact
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Dejan M.
Ordered on 5/12/2019
Excellent post-buy service
6/4/2019 10:59:08 AM

I received the purchased laptop promptly and as advertised. Unfortunately, one of the keyboard keys was not functioning correctly (worked only some of the time). The seller included a service phone number in the box, so I called it. Got connected to a nice rep right away, and he said immediately that they'll send a replacement laptop. It took them a few days to generate the customs paperwork for sending the defective unit back to them (from Canada back to the US), but it all went smoothly after that. I received the replacement unit reasonably quickly, and it works just fine. Kudos on handling the service issue, it's reassuring to know they take care of their customers after the sale is made.

  • Yes
  • Yes
  • Yes
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Alan P.
Ordered on 3/13/2019
Terrible service when completing a return
5/12/2019 1:37:59 PM

I ordered the wrong item and initiated the return process through Newegg. Once the original seller was contacted they stopped answering my emails. It took weeks just to get the arrangements made to return. Once the item was returned it took almost 4 weeks to get my refund. The refund only happened because I had to initiate a complaint via Newegg as my emails asking about my refund went unanswered. I will avoid using them if there is a next time.

  • Yes
  • Yes
  • No
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JOEL B.
Ordered on 11/13/2018
11/28/2018 3:46:27 PM

The hard drive of 2 Tb is damaged, according to Acer Care Center and CrystalDiskInfo. Acer Care Center: "Défaut trouvé. Il est recommandé de sauvegarder vos données sur un autre disque" (translation: problem found. It is recommended to backup your data on another disk). CrystalDiskInfo: "Health status: caution" ID Cur Wor Thr RawValues(6) Attribute Name 01 _83 _66 __6 00000C220C98 Taux Erreur en Lecture 03 _99 _99 __0 000000000000 Temps moyen mise en rotation 04 100 100 _20 0000000000A3 Décompte des cycles de mise en rotation 05 100 100 _36 000000000008 Nombre de secteurs réalloués 07 _66 _60 _45 0000003F281E Taux d'erreurs d'accès des têtes 09 100 100 __0 5BF600000074 Heures de Fonctionnement 0A 100 100 _97 000000000000 Nombre d'essais de relancement de la rotation 0C 100 100 _20 000000000066 Nombre total de cycles marche/arrêt du disque dur B8 100 100 _99 000000000000 Transfert des données à travers le cache tampon RAM entre l'hôte et le disque dur ne correspond pas. BB _48 _48 __0 000000000034 Nombre d'erreurs qui n'ont pas pu être récupérés en utilisant le matériel ECC (voir C3) BC 100 100 __0 000000000001 Nombre d'opérations avortées en raison de HDD timeout (temps dépassé) BD 100 100 __0 000000000000 Information réécrite ou réaffectés à une région sûre du disque dur BE _76 _56 _40 000018100018 Température interne sur les disques Western Digital avec une valeur de l’attribut inférieure à 50 BF 100 100 __0 000000000003 Nombre d'erreurs résultant de chocs ou de vibrations externes C0 100 100 __0 00000000000C Nombre de fois que l'armature magnétique a été rétractée automatiquement suite à une coupure secteur C1 100 100 __0 0000000007B9 Nombre de fois que la tête a changé de position C2 _24 _44 __0 000400000018 Température interne actuelle. C5 100 100 __0 000000000040 Nombre de secteurs "instables" C6 100 100 __0 000000000040 Nombre total d'erreurs incorrigibles d'un secteur C7 200 200 __0 000000000000 Nombre d'erreurs dans le transfert de données via le câble d'interface F0 100 253 __0 06C400000040 Heure de navigation des têtes F1 100 253 __0 0000BA9A9E6C Total Ecriture Hôte F2 100 253 __0 00003A81379E Total Lecture Hôte FE 100 100 __0 000000000000 Fonction conçue pour diminuer la probabilité de perte de données en détectant une chute libre du DD. ID Cur Wor Thr RawValues(6) Attribute Name 01 111 100 __6 0000026878C0 Taux Erreur en Lecture 03 _92 _92 __0 000000000000 Temps moyen mise en rotation 04 _99 _99 _20 00000000077A Décompte des cycles de mise en rotation 05 100 100 _10 000000000000 Nombre de secteurs réalloués 07 _72 _60 _30 0001011724A8 Taux d'erreurs d'accès des têtes 09 _90 _90 __0 000000002569 Heures de Fonctionnement 0A 100 100 _97 000000000000 Nombre d'essais de relancement de la rotation 0C _99 _99 _20 0000000006BC Nombre total de cycles marche/arrêt du disque dur B7 100 100 __0 000000000000 Norme Spécifique du Constructeur B8 100 100 _99 000000000000 Transfert des données à travers le cache tampon RAM entre l'hôte et le disque dur ne correspond pas. BB 100 100 __0 000000000000 Nombre d'erreurs qui n'ont pas pu être récupérés en utilisant le matériel ECC (voir C3) BC 100 _99 __0 000300030005 Nombre d'opérations avortées en raison de HDD timeout (temps dépassé) BD 100 100 __0 000000000000 Information réécrite ou réaffectés à une région sûre du disque dur BE _71 _43 _45 002C1D11001D Température interne sur les disques Western Digital avec une valeur de l’attribut inférieure à 50 BF _99 _99 __0 000000000AA0 Nombre d'erreurs résultant de chocs ou de vibrations externes C0 100 100 __0 000000000005 Nombre de fois que l'armature magnétique a été rétractée automatiquement suite à une coupure secteur C1 _95 _95 __0 000000002D00 Nombre de fois que la tête a changé de position C2 _29 _57 __0 000E0000001D Température interne actuelle. C3 111 100 __0 0000026878C0 Temps entre les erreurs corrigées par code correcteur(codage basée sur la redondance) C5 100 100 __0 000000000000 Nombre de secteurs "instables" C6 100 100 __0 000000000000 Nombre total d'erreurs incorrigibles d'un secteur C7 200 200 __0 000000000000 Nombre d'erreurs dans le transfert de données via le câble d'interface F0 100 253 __0 93C100000655 Heure de navigation des têtes F1 100 253 __0 00040D9EC7E0 Total Ecriture Hôte F2 100 253 __0 00079274B732 Total Lecture Hôte

  • Yes
  • No
  • Didn't contact
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Sergii S.
Ordered on 6/9/2018
Could be better
7/9/2018 7:29:35 PM

1. Wrong or broken item was sent 2. From seller side there were no concrete extractions how to check / identify what's wrong 3. When send item back got money back in 2 weeks (too long).

  • Yes
  • No
  • No
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Mark U.
Ordered on 11/24/2017
Awesome
12/10/2017 6:02:35 AM

Newegg is great! good deals and competitive prices! keep up the good the good work

  • Yes
  • Yes
  • Yes
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eamon d.
Ordered on 10/30/2017
12/3/2017 1:30:50 PM

yes

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  • Yes
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Anonymous
Ordered on 11/1/2017
11/17/2017 9:49:19 AM

great laptop, glad i decided to go for the 4k display laptop. It really is something else for enthusiast. comes with a mike2electronic warranty card. great condition. touch pad could be a bit more sensitive but i guess people will be using a gaming mouse with this anyways.

  • Yes
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Vladimiro N.
Ordered on 10/20/2017
Very Good
11/16/2017 4:12:18 PM

Great service, got exactly what I shopped for and got sufficient and continuous information on order status from purchase to delivery.

  • Yes
  • Yes
  • Didn't contact
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Anonymous
Ordered on 8/14/2017
Awesome!
9/15/2017 6:48:11 AM

Great laptop! Perfect mix of business and gaming.

  • Yes
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  • Yes
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