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BidDeal is an experienced marketplace seller offering a vast array of products in the book, movie, music, software, electronics and computer categories.
We offer the lowest price available for each product we sell. We sell only brand new, factory sealed products.
Don't hesitate to communicate with us if you have any questions. You can communicate with us in English and French. Our support center is open Monday to Friday from 9am to 5pm EST.
- Returns Policy
We accept returns for new, unopened product (New, Unopened and Sealed if the package was sealed) within 30 days of your order being received. We charge a 10% restocking fee on all unopened returned items. If you are returning an item that has been opened but not used we charge a 15% restocking fee.
This policy applies for new, unopened products.
- Please request a defective product policy if your product is defective.
- Please request a used product policy if your product is opened and has been used. We do not accept return for used products in the following category : Music, Movie, Video Game, Software, Hard drive, Memory, Ink Cartridge.
1. Log onto your Newegg customer account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.