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Newegg.ca - Computer Parts, Laptops, Electronics, HDTVs, Digital Cameras and More!

BRC Inc. is contracted to LG to refurbish their home electronics products.

In 2009 our department became independent of our parent company and became an incorporation.
All our products go through extensive use-case testing to ensure they are working as expected based on factory recommendations.
As of March 2018 we are joining NewEgg to expand our market presence outside of the Greater Toronto Area from which we are located.

Operating Hours: Monday to Friday 9AM to 4PM excluding holidays

  • Feedback
  • Returns Policy
On-Time
Delivery
91.28%
Product
Accuracy
89.23%
Customer Service
Satisfaction
87.93%
195 Reviews (89% Positive)
To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Reviews 1-20 of 87
Roland D.
Ordered on 3/20/2019
4/4/2019 8:31:18 PM
Fast Delivery and the product exactly as described, very satisfied.
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Alina R.
Ordered on 3/8/2019
Good 4/1/2019 5:56:56 AM
Thanks
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Sharon N.
Ordered on 2/18/2019
Excellent 3/8/2019 5:37:29 PM
I would recommend Newegg. My TV arrived fast and no damage. It works great!
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Donnie P.
Ordered on 2/20/2019
Excellent customer service 3/7/2019 5:25:38 PM
Item bought was not to my expectations so I called to return it, seller guided me through some troubleshooting ideas but I still wasn't satisfied. They then asked me to return for a full refund!
Return process was very fast and my full refund was back into my account.
I would highly recommend this seller!
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Mathieu L.
Ordered on 2/15/2019
Missing screw 3/5/2019 8:02:11 PM
One of the screws holding the TV base was missing. I had to purchase a universal base to fix that situation.
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0 out of 1 people found this review helpful. Did you?
Clinique R.
Ordered on 2/22/2019
great deal ,refurb but as good appearance than new 2/26/2019 5:28:17 PM
great seller , thanks
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Howard B.
Ordered on 2/1/2019
No problemo. Week for delievery to west coast in the snow. 2/15/2019 11:14:34 AM
My comment is a out people who are new to setting audio format because receiver normally goes with higher setting. I discovered that 4k movie would not play. Cd and bluray ok. So i went into audio formats and there at top is 7.1 ATMOS. Choose next one down and pushed play and i was shocked to see movie on screen. So where theres me theres others so i hope i will help someone with this discovery.
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  • Didn't contact
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Anonymous
Ordered on 1/31/2019
2/15/2019 10:04:23 AM
- Packing was not good. The contents were loose in the box.
- With the LG sound bar, there was a Philips cable.
- Setup took way longer than it should, I had to research and then do a factory reset to make it work.
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David S.
Ordered on 1/25/2019
Great service 2/8/2019 12:17:28 PM
Would recommend this supplier. Product was perfectly clean and operated as designed.
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Tyler L.
Ordered on 1/25/2019
Not very good 2/8/2019 9:26:45 AM
The refurbished soundbar and subwoofer should have been tested before it shipped. The remote didn't work, therefore the subwoofer couldn't be synced up with the soundbar. Also the sound quality out of the soundbar was terrible, very distorted and lots of feedback.(it was not close to any other electrical devices)
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  • Didn't contact
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Norbert S.
Ordered on 1/7/2019
Super son 1/22/2019 11:16:23 AM
pour la grosseur du système, le son est super bon, et assez fort, la connectivité Bluetooth est vraiment bonne, je le recommande...
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Vittorio C.
Ordered on 12/27/2018
LG SJ7 soundbar (refurb) is excellent and great price 1/14/2019 11:27:28 AM
Purchased this LG SJ7 soundbar on Boxing day at what seemed a good price from a large pharmacy / retailer but then checked newegg who had these refurbished products and an extra 10% off- limited time special - which brought the price down to 50% of what i had paid.
Ordered if from this associated NewEgg supplier (first time i've ordered from them) but as shipping was free and could be held at a Vancouver post-office for pickup I decided to try. Shipping was Canada Post but ended up being very good with tracking info provided and regularly updated. arrived 2 days before expected delivery which was also a bonus.
The LG SJ7 soundbar although refurbished worked flawlessly and would be hard to tell it was no brand new. Other than Re-Furb stickers everywhere and the serial number crossed out with red Sharpe and some of the packaging not there I would not have known. Connected via blu-tooth without issue and have been using it now for about 15 days without issue.
I initially bought this as the price point (around $225 CDN) was 1/2 of what I had paid at the local pharmacy place who would not even give me an addn $50 off the $450 price which they were asking and who had prior had this priced at $750. I thought i would `gamble' a bit as it was refurbished but i would definitely buy again as i have had no issues and i don' think i will. I have not had to contact customer service so i can not comment on that aspect but can tell you these retailer does a great job a refurb'ing units and pricing them very aggressively. Basically same pricing as you could find on ebay_com but in CDN dollars and no custom's to deal with.
I have purchased computer components from NewEgg before but this is the first time I have used a associated company like BRC Inc. I would definitely purchase again from BRC.
Very pleased overall and would definitely recommend.
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Anonymous
Ordered on 12/26/2018
Unimpressed 1/14/2019 8:23:51 AM
I bought the soundbar from newegg on boxing day.. which was great. I have never had an issue with Newegg before in the many years I've used your service. Purolator, however, left a doorknocker without actually ringing the doorbell. Fine, that's on the delivery guy. Then I go to pick up the package at the location on the doorknocker.. and it's not there. Girl working at the pickup location was great and called Purolator for me... Turns out they moved the item to a pickup location which is only accessible by car. We call and make sure that my wife can pick up the package. Yet they deny her when she gets there and say I have to pick it up.. so I call and it turns out they had already shipped it back to the seller.. so why are you telling me to show up for a package that isn't even there? Very unimpressed by Purolator's part. I get it, delivery people have a tendency to not actually do their job correctly. I'm sure everyone who orders stuff online has experienced this before. What makes this worse is that Newegg would not assist me with having the item shipped back. And even BRC INC did absolutely nothing to resolve this.
I had already purchased the item and ran around and had to spend hours locating where they actually brought it, attempt to pick up, and accepted that I would need to have the item shipped back. But then you can't even assist me with getting it shipped to me again? Very unimpressed with your service. You could of at least sent it back to me instead of saying "lol just buy it again when it goes online but we won't tell you when it gets posted". I won't buy it again, and you get 1 star from me. Literally any other company would have processed the payment again and sent me the item I PREVIOUSLY PURCHASED FROM YOU.
BRC INC. Response:
BRC Inc uses NewEgg Fulfillment services in order to deliver products to our customers. Unfortunately the item ordered this time around was the last piece in stock so sending out a 2nd shipment wasn't possible. All your payment information and details are handled by NewEgg and we don't see any of your payment details except for the dollar amount paid.

When a product is returned to NewEgg for any reason, it is handled by their returns processing team which doesn't answer to BRC Inc and has their own time frame which isn't under the control of the seller.

It is very unfortunate you had to go through all this trouble and still no get the item you had ordered. As of this response, a full refund has been issued.
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rashid R.
Ordered on 12/27/2018
Shipped to wrong address, refund was not full. 1/11/2019 8:00:19 AM
might not have been 100% sellers fault but partial refund is ridiculous since i never received the item
item was shipped to the wrong address and returned to seller
refund was not full - wasted my time.
3 times on the phone with long wait times awaiting newegg (1 to 1.5 h each time) to claim refund and it wasn't even in full
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0 out of 1 people found this review helpful. Did you?
Anonymous
Ordered on 12/20/2018
1/9/2019 8:27:58 AM
Very good seller, fast delivery, to recommend without any hesitation. Good job!
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Soonyeong K.
Ordered on 11/21/2018
Seller is great, shipper is never great. 1/7/2019 1:43:11 PM
I could have almost missed my TV because PUROLATOR didn't make a delivery trial notice.
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Anonymous
Ordered on 12/18/2018
Good value 1/5/2019 10:59:49 AM
Refurb item but look like new.
For the price it's a good system.
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John M.
Ordered on 12/15/2018
On time and as promised 1/4/2019 9:44:30 AM
BRC shipped quickly and the monitor was in near new condition. I could tell somebody had used the monitor before but all the parts were included and everything worked well.
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John T.
Ordered on 11/30/2018
Excellent Product at an Excellent Price 12/14/2018 2:01:45 PM
I did not receive anything for my review. I purchased and paid for my item through Newegg.ca. The UP970 Ultra HD Blu Ray Player arrived super quick ( 2 days ) and the refurbished unit I received was cosmetically brand new and played perfectly. An Excellent Product at an Excellent Price.
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Bill C.
Ordered on 11/27/2018
12/11/2018 4:56:32 PM
Received it in good time in spite of postal strike. Unit looked new. Tested with 4K UHD disc and it played perfectly.
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