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- Returns Policy
A Return Merchandise Authorization number (RMA) is required for all return. Otherwise, the return will not be accepted.
Customer must report to us within 7 business days if the item is DOA or shipping damage.
All items can be returned within 30 business days for refund. After 14 business days, it will be exchanged only.
The 15% re-stocking fee will be applied if the part not used, non-defective upon inspection, or wrong part order.
The customer is responsible for all return shipping charges in all cases.
For exchange due to the buyer ordering the wrong product, the buyer must pay 2-way shipping fees.
The shipping fee is non-refundable for all DOA, defective return, part not used, or wrong part return.
There is no warranty for any physical damage.
1. Log onto your Newegg customer account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.