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Established in 1996, Core Technologies, Inc. (CTI) is a technology lifecycle services provider focused on asset and logistics management. By leveraging its advanced technology and highly efficient business process, CTI provides cost effective, reliable solutions to meet the customer’s demanding requirements. Core Technologies market niche is the recovery and remarketing of retired electronic office equipment for Fortune 1000 Businesses, Prime Government contractors, and smaller commercial customers nationally.
Our Success has been built on a founding principal "Think of yourself as a customer". This principal reminds every member of our team to treat our customers as they would like to be treated in all aspects of our business. This principle allows us to provide unmatched customer service experiences that have created and built customer loyalty across the globe. This customer loyalty has helped us achieve countless successes in all of our business divisions specifically retail internet sales. We have over 15 years of experience, success, and knowledge of this industry. We will continue to provide quality products with excellent customer service while always "thinking of ourselves as a customer".
- Returns Policy
CTechCity offers a “No Hassle Policy”. If you experience any hardware or operating system issues within the first 30 days after your purchase, not including those caused by personal alterations/downloads, CTechCity will offer you a full refund. After the first 30 days, CTechCity offers a replacement of your unit under the same conditions. Should the issue be caused by personal alterations/downloads, the opportunity for reimbursement/replacement will be VOID.
1. Log onto your Newegg customer account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.