- $599.99 599.99
- $399.99 –
- Save: 33%
- Free Shipping
- $9,999.99 9999.99
- $6,999.99 –
- Save: 30%
- Free Shipping
- Returns Policy
Return & Exchange Policy Items purchased online can be returned or exchanged (for equal or greater value) within fourteen (14) days of receiving your item(s). Items being returned for exchange must be unopened, in original condition accompanied by all packaging and accessories to avoid any charges related to exchange. For exchange, please contact us toll-free at 1-888-994-6246 or email us at email@example.com to make arrangements. You can return items via Canada Post, UPS, Purolator or other commercial carrier once a Return Merchandise Authorization (RMA) number has been approved & provided to you. For your convenience, items purchased online may also be returned to any of our retail stores provided a RMA number has been issued. Shipping and handling (S&H) charges are non-refundable. However, we will gladly refund your S&H charge if after receiving your item you find it to be D.O.A. (Dead On Arrival) visibly defective, broken, to have sustained concealed damage or need to return due to an error on our end, please contact us immediately toll-free at 1-888-994-6246 or email us at firstname.lastname@example.org with “RMA request” in the subject line. Returns for any other reason are subject to a 15% restocking fee and all shipping & handling charges.
No Refund No Exchange Items There are no returns, refunds or exchange on personal use items (eg. in-ear headphones) for hygienic reasons with the exception of defective product, exchange will be granted. There are no refunds or exchange on special order items with the exception of defective product, exchange will be granted.
1. Log onto your Newegg customer account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.