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EnGenius Technologies > 
Item#: 9SIA66K32P1092

ESR350 N300 2-Way Interactive Intelligent Router with Four Gigabit Ports, USB and EnShare

  • Bi-Directional 2 Way Interactive Gateway
  • EnGenius Personal Cloud Free APPs
  • EnShare to share data anywhere
  • EnRoute for location tracking
  • EnViewer to view IP cameras
  • EnTalk Lite to save on calls

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  • Overview
  • Specifications
  • Warranty & Returns
  • Reviews

Learn more about the EnGenius Technologies ESR350

Warranty, Returns, And Additional Information

Customer Reviews of the EnGenius Technologies ESR350

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  • Shep
  • 8/11/2015 6:58:24 PM
  • Ownership: 1 week to 1 month
  • Verified Owner

4 out of 5 eggsgood stable AP

Pros: fast, long range, Stable Speed,

Cons: Cant bypass first set-up screen,

Other Thoughts: Would like an AP mode to disable Router functions so that the wan port works as a LAN,

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  • Rick
  • 4/27/2015 7:57:13 AM
  • Ownership: more than 1 year
  • Verified Owner

2 out of 5 eggsI would choose something else.

Pros: Speeds are fantastic, connection is quick, USB connectivity is very easy.

Cons: Since about month 2, every 3-5 days I have to unplug the router and plug it back in to regain connectivity to the internet. Networking is not affected, only access to the internet.

Other Thoughts: I purchased it about a year ago during a sale, got the router, switch and usb wireless adapter for like $150.00. After 9 months of rebooting it, today was the last straw, switching to the Asus AC2400 when it arrives.

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  • Nick
  • 11/29/2014 10:52:12 AM
  • Ownership: more than 1 year

2 out of 5 eggsSelf-destruction

Pros: Lasted for a little over 1 year with reasonable performance

Cons: Deplorable firmware update management - product bricked itself after accepting version 1.3 firmware auto-update to version 1.4

Other Thoughts: Reasonably good hardware, lasted for 14 months. However, noticed a gradual decline in throughput in the 14th month when left without periodic forced reboots (usual scourge of routers) - so I updated to the latest available firmware (v. 1.3) from the product's support webpage. This new firmware version, interestingly, also has a firmware auto-update feature - so it helpfully asks me if I wanted to auto-update to an even newer firmware (v. 1.4). The geek inside is suckered in - and the router never finishes booting after the "auto-update" - essentially bricking itself after internally pulling the 1.4 firmware. I noticed that the 1.4 firmware wasn't available on the product support page.

Called tech support to be told "Too bad, its 2 months out of warranty, buy a new one". Tech support folks, while polite, didn't even know they had a firmware up on the product website that auto-updates.

Recommend staying away.

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  • Albert
  • 8/24/2014 5:10:36 PM
  • Ownership: 1 week to 1 month

2 out of 5 eggsESR1750

Pros: * Easy to set up for Media sharing.

Cons: Can't forward port 80 (huge disappointment)
Can't set Static DNS

Other Thoughts: Both the cons are basic functions of alot cheaper routers.
I upgraded from a Linksys E1200 but will probably return this EnGenius router because it's missing those 2 basic functions. That's why I can only give it 2 eggs.

Manufacturer Response:

Hi Alber t.,


We appreciate your time in posting your comments and feedback.

Good news, we do have firmware for the ESR1750 that can allow you to forward port 80. Please contact our customer support team to guide you on where to download that firmware.

Please allow us to do some troubleshooting with you. You may reach us through our number at 1-888-735-7888 or e-mail us at support@engeniustech.com. Our support team would be glad to be of service to you.

Thank you for your patience and we look forward to hearing from you.

Sincerely,

Mike
Engenius Customer Support Team

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  • Clinton G.
  • 7/23/2014 6:52:01 AM
  • Ownership: 1 day to 1 week
  • Verified Owner

4 out of 5 eggsGreat for wireless N the AC not so much...

Pros: I purchased just about every brand of wireless routers and so far Engenius has been as rock solid as they come. This unit has been up for a week and I have had no issues what so ever out of it. The wireless N works great and I am getting full bars both upstairs and downstairs for a 3500 sq ft home.

Cons: The wireless AC on this is unusable. If you are setting right in front of it then you can get a signal. If you are more than 15-20 feet away nothing. Luckily I didn't buy it for the wireless AC I wanted to replace my old Engenius wireless N router with one that had gigabit ports. I tested the wireless AC with my Samsung Galaxy S4 it was fast when it worked. I have the newest firmware installed at the time of this review.

Other Thoughts: Overall if you are looking for a great wireless N router with gigabit ports then this will work great. If you are looking for wireless AC I would stay clear of this one.

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  • N/A
  • 5/22/2014 12:39:26 PM
  • Ownership: 1 month to 1 year
  • Verified Owner

1 out of 5 eggsGarbage

Pros: Interface is simple and to the point. Wireless Signal is strong.

Cons: 1. Wired devices continually drop there connection.
2. Wireless devices get good signal, but internet speeds are anemic, getting 40+MB on wired and .14- 1.75 MB on wireless. My apple TV is literally 5 feet from the router using 5ghz and it is absolutely painful to watch.
3. Engenius support is garbage.

Other Thoughts: Contact Support to resolve issues, and they stated that i probably had interference and suggested that I switch channels on wireless, even though it was set on auto channel and had the same issue on 2.4 Ghz and 5 Ghz. Was told that I should not be using auto channel. I implemented the suggested fixes(changing channels on the wireless) and it did nothing to fix my issue. I live in a residential neighborhood with very limited wireless interference, pretty sure that interference is not the issue. Plugged my old Dlink wireless N back in and everything is working perfect now.

Support closed my support ticket out because I went out of town and did not respond in over a day. Now I am getting no response. In my opinion this seems to be just an firmware issue.

I have 5 ENH 500 running wireless bridges for my business, and have use some of there access points. Have had limited issues with these devices, but since support has been subpar at best I will not be purchasing any Engenius products in the future.

Manufacturer Response:

Dear Benjamin,

We appreciate your time in posting your comments and feedback.

We apologize if you were having issues with your ESR1750 and also having some concerns with our customer support processes. A new Support Ticket has been created in our records based on your Newegg name that shows your review and our response.

We take our rating seriously, and we are here to serve you. Please allow us to have the chance to troubleshoot the issue you have with our product. Please feel free to reach me through telephone call at 1-888-735-7888 or send e-mail to support@engeniustech.com. You can ask for me when you contact us, we will do our best to provide the solution for the technical issue.

We look forward to hearing from you.

Sincerely,

Mike
EnGenius Customer Support Team

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  • Piablo
  • 5/2/2014 6:51:21 AM
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsFantastic

Pros: Rock steady performance, no resets since I set it up. Strong wireless signal through the entire house. I connect while sitting in the driveway. Easy setup, nice interface.

Cons: none so far

Other Thoughts: I replaced an aging big brand N router that was dropping twice a day with this EnGenius. Solid choice. Since I plugged in the new router it has been running solid from day one without a single reset. The signal strength is outstanding. The router is stationed at the mid level and I get full internet bandwidth (55mb down, 12mb up) on the 2nd level and basement using the 5ghz wireless N band. The interface is very easy to understand. For the price, I couldn't be happier. Great product.

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  • zehnmonkey
  • 4/5/2014 2:32:57 PM
  • Ownership: 1 day to 1 week

1 out of 5 eggsTerrible Limitations

Pros: 4 Gigabit LAN Ports

Cons: Start at it comes pre-IP'd at 192.168.0.1 - which instantly causes IP conflict. Cannot function as just an access point apparently. Cannot input DHCP relay IP. Doesn't include full manual in the box. Laggy WebUI.

Other Thoughts: I got this to replace / upgrade my D-Link DAP-2553 which was a terrible mistake.
Maybe a good option if you aren't experienced with networking or if you don't have an existing network. If you're particular about your network architecture, avoid this.

Manufacturer Response:

Hello Zehnmonkey,


We can assure you that this router can be used as an access point and is just as well suited for novice and experienced users. To use the device as an access point, simply connect an ethernet cable from a LAN port on your main router, to a LAN port (not WAN) port on the ESR1750, and disable the DHCP server function.

Please allow us to do some troubleshooting with you. You may reach us through our number at 1-888-735-7888 (Monday – Friday, 9:00am – 4:00pm PDT) or e-mail us at support@engeniustech.com (Saturday, Sunday 8am - 4pm PDT).. Our support team would be glad to be of service to you.

Thank you and we look forward to hearing from you.


Sincerely,

Engenius Customer Support Team

0 out of 2 people found this review helpful. Did you? Yes No

5 out of 5 eggsFollow-up Review

Pros: So far, 100% up-time*
Pretty useful bandwidth monitoring utility, integrated in the web interface (I wanted to narrow down which infected devices were producing rogue traffic on our network).

I keep discovering new, pleasantly surprising features in the interface, almost every time I log in the management interface. Still in the process of setting up my NAS, will write another review after I test high-bandwidth LAN scenarios.

Cons: None so far.

Other Thoughts: *Had this router running for about 2 months now, and I haven't had any down time, other than manually rebooting it after firmware flash.

From my experience, most routers and switches typically begin to fail after about 3 - 5 years. The way this thing has been running, I would guess that it will last another 10 or more.

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  • Bankie
  • 10/22/2013 4:24:15 PM
  • Ownership: 1 day to 1 week
  • Verified Owner

3 out of 5 eggsWeak Signal

Pros: I replaced a 5 year old Linksys WRT610N with this more attractive, modern and functional wireless router to better match white furniture and a white Motorola SB6141.

It was a vanity, sure, but I knew I'd be all right because the reviews I'd been reading were really (5-egg) positive on the serviceability of the dual radios and the unit's throughput. (The WRT610N's 5gHz radio hasn't worked since 09).

The admin UI is clean, simple and packed with features.

Cons: Signal strength is quite weak in my experience. The WRT610N's 2.5gHz radio provides unwavering 5 bar coverage to the entire house, garage and all closets up and down included.

This unit's signal strength, on the other hand, vacillates between 3 and 4 bars.

My living room is at the base of the stairs and is 2 storeys tall. I can stand upstairs and look down on the sofa and the stand on which the router sits so propagation should not be a problem. And just a moment ago I stood on the 5th stair, 14' away from the router and still enjoyed 4 bars.

In my experience that's crazy. Bear in mind, I'm still only using the 2.5gHz radio on channels 1, 6 or 11. I don't have any devices on the AC standard yet so it may come into its own there but on the 802.11 N front its performance is underwhelming.

I updated the firmware this morning to the latest version available at the time of this submission.

Other Thoughts: Engenius tech support were really trying hard to resolve the issue for me and turned me on to a setting under the applicable radio's "basic" tab that allows you to adjust the radio's power level. It was already at 100% but should you have a problem it would be a good idea to check that out.

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Item#: 9SIA66K32P1092
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