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Item#: N82E16822236191

WD 500GB My Passport Portable Hard Drive USB 3.0/USB 2.0 Model WDBKXH5000ABK-NESN Black

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  • Automatic, continuous backup software
  • USB 3.0 and USB 2.0 compatibility
  • No power adapter required
  • 2 year manufacturer warranty

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  • Overview
  • Specifications
  • Warranty & Returns
  • Reviews

Learn more about the Western Digital WDBKXH5000ABK-NESN

Warranty, Returns, And Additional Information
  • Warranty
  • Limited Warranty period (parts): 2 years
  • Limited Warranty period (labor): 2 years
  • Read full details

Customer Reviews of the Western Digital WDBKXH5000ABK-NESN

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  • Lesson Learned
  • 5/22/2015 1:31:18 PM
  • Ownership: more than 1 year

1 out of 5 eggsDies right after warranty expires

Pros: USB 3, USB powered, comes with cable, works right out of the box

Cons: Comes formatted in NTFS (better if it was exFAT)
short cable
dies at around 25 months
company is not responsive

Other Thoughts: Used this as a data back-up. Learn my lesson if I want reliability DO NOT buy Western Digital. Lesson learn (and it was really pricey).

Did you find this review helpful? Yes No

  • shawn chao
  • 6/1/2014 3:14:25 PM
  • Ownership: more than 1 year
  • Verified Owner

3 out of 5 eggsWas ok

Pros: 3.0 usb

Cons: slow
not really worth the price, better products

Other Thoughts: betterb uys

Did you find this review helpful? Yes No

  • N/A
  • 7/29/2013 3:01:25 PM
  • Ownership: 1 month to 1 year
  • Verified Owner

4 out of 5 eggsGood for the price

Pros: Recognized by W7 and XP without any issues. There is a lot of storage space for the price. There are no issues as far as functionality goes. This is the second WD I've purchased, the last one went 4.5 years before giving up the ghost, so I know this one will be reliable. (see cons section for why it lost an egg)

Cons: Formatted it is about 450gb. That is a big difference in the advertised 500gb. I understand that there will be less space than advertised, but 10% less is fairly unreasonable.

Other Thoughts: use it to backup my system. I've done three backups and have not had issues with timing out or read errors. Its a good piece of equipment if you can get it on sale. just be aware that it has 10% less space than advertized.

0 out of 6 people found this review helpful. Did you? Yes No

  • Gabe
  • 6/19/2013 6:59:34 PM
  • Ownership: 1 week to 1 month

5 out of 5 eggsGreat Portable Drive

Pros: Small, light and fast. Stays surprisingly cool. Can do a system image backup of W8 Pro, which is about 25GB for me, in less than six minutes. Actually a bit faster than my USB 3.0 16GB ADATA flash drive, which was surprising.

I would, without a doubt, recommend this to anyone wanting to backup their system and/or just do some storage.

Cons: Software is not very good, but most people probably won't or don't use it anyway. It would be nice if the USB cable were 24" instead of 18". Together these things aren't enough to take an egg off as the positives far outweigh the negatives.

Other Thoughts: You aren't going to lose this nearly as easily as you could a USB flash drive, though they serve their purpose as well. I have the 750GB version, but other than capacity it is essentially the same thing. It's pretty nifty looking as well.

I did not buy it from here, but that's only because I had a coupon from Dell, otherwise I buy everything computer related here.

2 out of 3 people found this review helpful. Did you? Yes No

  • US Soldier
  • 5/14/2013 9:14:47 PM
  • Ownership: 1 month to 1 year
  • Verified Owner

3 out of 5 eggsGood Product

Pros: Bought this to hold songs and movies in it so that when I had to go some where I could use it on my tablet and with it being small it worked out great.

Cons: Work great for about two months then died on me and took over 400GB's of movies with it.

Other Thoughts: I have been using WD HD's in all of my computers for years now but this was the first EX HD I have bought from them. It lasted for about two months then died and took over 400GB's of movies with it. SO with that I had to take off two stars. I guess I had to get a bad apple sooner or later.

1 out of 4 people found this review helpful. Did you? Yes No

  • w1z1k
  • 4/25/2013 3:56:20 PM
  • Ownership: 1 month to 1 year
  • Verified Owner

5 out of 5 eggsgreat and small

Pros: Great and small HD, works really well. As good as my other WD Passport that I got 3 years ago.

Cons: none.

Did you find this review helpful? Yes No

  • Fordo
  • 4/12/2013 11:36:44 AM
  • Ownership: 1 day to 1 week
  • Verified Owner

4 out of 5 eggsGood size

Pros: Small size. Fits right into the pouch in my laptop sleeve.
really quiet
non obtrusive. there's one small white light near where the USB cable connects.

Cons: none so far

Other Thoughts: I picked this up to run time-machine backups for my MacBook Air. Reformatting took seconds and wiped all that extra WD apps junk off it I really do not need or want to use.

Cable is plenty long, not sure how others can complain about that. I've been messing with externals since the days they were more like the size of a shoebox and the case feels sturdy to me...

No complaints. Price was right and I've had very good luck with WD products so far. Hopefully this continues that tradition.

1 out of 1 people found this review helpful. Did you? Yes No

  • N/A
  • 3/11/2013 2:20:46 PM
  • Ownership: 1 month to 1 year

3 out of 5 eggs

Pros: Its fast and it works. Ive owned it for around a year and it hasn't had any problems so far. Its also portable!

Decent amount of data. Good for storing selected items, but not a full hard drive. Read cons....

Cons: The case looks and feels cheap, as well as the name.

As I said in the pros, it can hold a decent amount of data. This is good if your only storing games and music, but if you want to backup your entire hard drive you may as well get a 1TB. For this reason I am having a light buyers remorse, but I believe that I can work with 500GB.

Other Thoughts: Accidentally deleted the WD Smartwave software. Luckily, WD keeps this program free to download on their website. I may try it out soon in the future and update this review, but for now manual backups will be suffice.

Manufacturer Response:

We appreciate your feedback and apologize for any inconvenience you may have experienced with the My Passport 500GB, as this is not the typical experience with the product.
Should you require the provided software for this device or any other WD product, you can conveniently download it from the following link.
We would appreciate the opportunity to assist you, and resolve any concerns you may have with the device and/or your experience. You may contact us at 1 (800) 275-4932, or via our support website at: Please indicate within the online case creation or with the first support agent you speak with, that you are responding to a Newegg review, so we route you and your information to the correct team members.

1 out of 2 people found this review helpful. Did you? Yes No

  • N/A
  • 1/18/2013 7:33:17 AM
  • Ownership: more than 1 year

5 out of 5 eggs

Pros: Haven't had any problems with it for the year or so I've had it.

Cons: none for me

Other Thoughts: SiSoft Sandra gave mine a drive score of 30.256mb/s. I tested it right before writing this.

Did you find this review helpful? Yes No

  • Redbeard
  • 1/17/2013 1:27:16 AM
  • Ownership: 1 month to 1 year

4 out of 5 eggsBack Up My Life

Pros: Its a simple, no-nonsense storage device. Its features speak for themselves, but the reliability speaks volumes for Western Digital.
When I need to make sure that all my valuable data is not only safe, but secure... I trust WD

Cons: None.

Did you find this review helpful? Yes No

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Item#: N82E16822236191
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