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newseed.ca located Markham, Ontario. we became one of top Canada's fast growing online shopping destinations. We committed to providing innovative, customer service, quality products and best price that not only meet, but exceed the customers' expectations. domestic fast delivery time.
- Returns Policy
By placing an order, you agree to the following return policies and Instructions. Please read the following return instructions before placing your order with Newseed. No exceptions will be made to these return policies.
We offer only fine quality merchandise. We will gladly accept and offers 15 days for exchange upon receiving the item, on DOA (Dead on arrival) merchandise only.
All defective merchandise returns must include the following or it will be rejected and returned back to you at your cost:
• Product purchased from our Newegg Marketplace store ONLY
• Original Condition, no physical damage.
• All accessories, manuals, warranty registration card, etc.
• Original UPC/serial# intact on product and on retail package (Proof of Purchase)
To qualify for a refund, Items can be returned within 30 days of the confirmed delivery date of the package. Initial and return shipping will be paid by the customer and a 15% restocking fee will be applied to items that have been opened and/or used for any length of time. Please contact and send email to firstname.lastname@example.org for a return authorization prior to sending the merchandise back.
Returns for any physical damaged product will not be entertained. Customer is responsible for shipping back all merchandise for refund. No return for a refund after 30 days from date of delivery.
Products that are not eligible for return and will be sent back to you at your cost and expense if received by us:
(i) Any product not purchase from us.
(ii) Any product without a valid, readable serial number or vendor SKU or UPC code but not limited to products with missing, damaged, altered, or otherwise unreadable serial number or vendor SKU or UPC code number.
(iii) Any product that is returned without all original packaging and accessories, including the retails box, manuals, cables, and all other items originally included with the product.
(iv) Any product that exhibits physical damage.
Customer is required to ship the return products with sufficient shipping packaging and void fill material inside to prevent product from physically damaged during return transportation. Customer is responsible for any loss and damages in return shipping.
Refund will be issued after our warehouse receives, inspects, and processes your return. We will refund back to your method of payment.
Newseed is not responsible for any data lost. Customer is responsible to back up their data prior to returning any storage device or any hardware that has data stored on it.
1. Log onto your Newegg customer account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.