 |
|
||||||||||
|
|
|||||||||||
 |
|||||||||||
Policy & AgreementPayment Methods
Shipping Methods
Cross-ShipNewegg.ca does not cross-ship CPUs under any circumstance. All other items may be cross-shipped if the following criteria are met:
GiftsNewegg.ca offers complimentary customer appreciation gifts with the purchase of selected merchandise. On the product page of qualified merchandise, choose your preferred Customer Appreciation Gift via radio button and click the item's Add to Cart button. Both the product and the gift item will be added to your cart, and the advertised discount will be applied on the Order Confirmation screen. In case you forget to add a gift to your cart, an intermediary page will provide you with a second chance to add the gift. Gift offers are valid only while supplies last. Combo Specials
Combo Specials are offered by
Newegg.ca as a way of purchasing two items together at a discounted price. To take advantage
of a listed Combo Special, select the desired Combo Special from the individual
item listing and click Add to Cart. Both items will be added to your shopping cart,
and the advertised discount will be applied on the Order Confirmation screen. And,
in case you forget to add a Combo Special to your cart, an intermediary page will
be promoted to provide you with a second chance. Only one of each Combo Special
can be purchased per order. Offers valid only while supplies of both items last.
If you attempt to purchase multiple units of a Combo Special, be advised that items
with a mail-in rebate will yield only one redeemable rebate offer (per the manufacturer's
"limit one per household" provision).
Newegg.com
cannot guarantee the compatibility of combo items. Please contact the manufacturer(s)
directly if you have issues or concerns regarding compatibility.
Bundle SpecialsBundle Specials are offered to Newegg.ca shoppers as a way to purchase multiple items together at a discounted price. Only one of each Bundle Special can be purchased per order. Offers valid only while supplies of all items within the bundle last. If you attempt to purchase multiple units of a Bundle Special, be advised that items with a mail-in rebate will yield only one redeemable rebate offer (per the manufacturer's "limit one per household" provision). Newegg.ca cannot guarantee the compatibility of bundle items. Please contact the manufacturer(s) directly if you have issues or concerns regarding compatibility.
Product TourThe product resources offered in the Product Tour are provided courtesy of their respective developers or manufacturers . As such, Newegg.ca is not responsible in any way for the accuracy of claims, representations or suggestions made in these materials. Similarly, all compatibility or technical issues should be directed to the appropriate developer or manufacturer. These resources are provided on an "as is" basis by Newegg.ca as a supplementary service to you, the user. We offer these resources to you strictly for informative purposes as they may lend valuable insight into products you are interested in and clarify any associated benefits. In addition, production information found in the Product Tour search does not reflect product availability on Newegg.ca. Promo CodesNewegg.ca will sometimes furnish an alphanumeric code that can be used for promotions on our web site. These promotional codes may be found in print and/or online advertisements, sent via email to our Newsletter and/or Promotion subscribers, presented on the Newegg.ca web site or circulated at events and through other means. Some of the specials offered by entering a Promo Code during checkout include free shipping, volume discounts or free gifts. The provisions for a Promo Code will be included with the code itself; if an expiration date or other condition is stipulated, just reference where you acquired the code for the exact requirements. Please note that Promo Codes are not redeemable for cash and you must spend more than the discount price in order for a promotion to be applied. For example, if a Promo Code offered $10.00 off your next purchase, you would need to spend more than $10.00 to redeem your discount. Mail-in RebatesFor your convenience, Newegg.ca does its best to advertise any current rebates on our web site. Any use of these rebates is limited to the terms and conditions specified by the product manufacturer. If you have any questions regarding rebate terms and conditions, please contact the manufacturer directly. Note: Some mail-in rebates may be in US Dollars rather than Canadian Dollars.Manufacturer mail-in rebate offers are fulfilled by the manufacturer exclusively. Sales TaxNewegg.ca charges GST (HST on sales made into Nova Scotia, New Brunswick and Newfoundland & Labrador) on all sales as required by law. Newegg.ca also charges Ontario Retail Sales Tax and British Columbia Provincial Sales Tax on all sales shipped into Ontario and British Columbia as required by law.
Product TestingNewegg.ca , like other e-tailers, ships items in the condition they were received from the original manufacturer/distributor. Newegg.ca does not conduct product testing before shipping any merchandise. "Must Be Purchased With Hardware"There are some manufacturers who require that certain of their software must be purchased with the hardware on which it is to be used. In these situations, Newegg.ca customers must purchase some type of product which falls under the general category of computer hardware in order to purchase applicable software. Hardware is classified as any component that will be used when assembling a computer system (a hard drive, motherboard, processor and a floppy drive are all examples of merchandise that will qualify). To satisfy the manufacturer's requirement, the customer merely has to purchase some sort of eligible hardware as part of the order; the hardware purchased does not have to cost a specific or minimum amount. Money Back Guarantee/Refund PolicyAll merchandise unless otherwise indicated may be returned within 30 days from the original invoice date for a refund. CPUs must be returned within 7 days from the invoice date for a refund. A return authorization number is required for all returns. A 15% restocking fee may apply. Additional deductions may be made for CPU returns to reflect the current market value. These terms apply to all refunds. Most products are shipped with a refund/replacement guarantee period unless otherwise noted in the product listing. Customers must inform Newegg.ca of any order discrepancy within 7 days from the invoice date so that we may investigate and resolve the situation accordingly. Newegg.ca SATISFACTION GUARANTEE - Newegg.ca offers our customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:
Software Return PolicyRetail Software may only be returned for refund within 30 days of the invoice date if the packaging is unopened and untampered with. Opened retail software cannot be returned for refund. If you have opened a retail software purchase to discover a damaged and/or defective disc, you may exchange the software for an identical replacement by contacting Newegg.com Customer Service at service@newegg.ca and acquiring an RMA number. All OEM software including the operating system is 100% non-refundable once purchased and delivered. OEM versions are intended for system builders only and cannot be transferred to another PC once it is installed. Purchasers of this software are required to comply with the terms of the System Builder License, including responsibility for providing all end-user support. Newegg.com is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase. Physical Damage PolicyPhysical damage to any product purchased at Newegg.ca will effectively void the manufacturer's warranty coverage. Improper Installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage. Newegg.ca encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may consequently void any applicable warranty coverage. Intel and AMD will not accept physically damaged processors back from Newegg.ca . As a result, Newegg.ca will return any physically damaged CPU back to the customer at the customer's expense. Restocking FeeeA 15% restocking fee will be applied to all returns for refund. Newegg reserves the right to adjust the value of any item returned for a refund to reflect its current market price, in which case the 15% restocking fee will be applied after this adjustment. Shipping charges are non-refundable. No refunds after 30 days. Technical SupportNewegg.ca does not offer any sort of technical assistance. We cannot offer advice on compatibility of items, make product recommendations, provide technical support or sales advice. We post all of the information the manufacturer provides us with for your convenience. Please contact the manufacturer directly for accurate answers to your technical questions or for additional information or specifications that are not posted at Newegg.ca. Processing TimeYou can expect your order to be processed within approximately 24-48 hours, provided the items are in stock and there are no problems with payment verification. Newegg.ca does not guarantee same day-shipping. Orders are not processed on weekends and holidays. Product delivery could be delayed due to Customs. Pre-OrdersClick the Pre-order button in the item description and checkout as you normally would. A Sales Order number will be issued at the Order Confirmation screen just as if you were placing a conventional order, but your credit/debit card will not be charged until your pre-ordered item is in stock and ready to ship. If you purchase an in-stock item with a pre-order item, you will be charged accordingly for the available product and the difference when your pre-ordered item is in stock and ready for shipment. In this instance, two Sales Order numbers will be issued; one for the in-stock merchandise and one for the pre-ordered merchandise. You will be kept up-to-date via our website and through standard Order Status emails to your account. Back-OrdersNewegg.ca does not sell backordered merchandise. We will never purposely charge a customer for an item that we do not physically have in stock at the time of purchase. Occasional inventory discrepancies may occur due to inaccurate inventory counts or possibly because the last few items on our shelves are damaged and/or not in a condition that we can in good faith sell to a customer. If you are erroneously charged for an out-of-stock item, we will refund your credit/debit card for the item, along with any applicable tax fees and shipping charges. An automated email will also be sent to your Newegg.ca login to alert you of the situation. Order StatusNewegg.ca will keep you informed of your order status via e-mail. All tracking information will be emailed to your Newegg.ca ID once your order has shipped. You may also acquire your order status and other live updates by logging in to your account on our website. SecuritySecurity is our number one priority. All on-line transactions are sent through our secure server and encrypted with 128-bit technology. Once we receive your information through the internet, only trusted, authorized employees will process the payment to make sure your information is handled with the utmost level of security. PrivacyNewegg.ca respects your privacy. We will not under any circumstances sell or release your information to anyone except as outlined in our privacy policy. All of the information obtained from our web site will be used for processing purposes only. Newegg.ca may send you transactional e-mails from time to time, such as updates to any recent orders and/or returns. Newegg.ca may also send you information on special offers from time to time, in accordance with our privacy policy. Change OrdersYou may request a change to your order provided the order has not already been charged to your account. Please call 1-800-390-1119 during Newegg.ca 's hours of operation to request a change to your order. Please have your sales order (SO) or customer number ready for better assistance. We strongly discourage sending change order requests via email because it is unlikely we will receive the message in time to make an adjustment due to the sheer volume of emails we receive each day. Cancel OrdersYou may request than an order be cancelled provided the order has not already been processed and shipped. Simply call 1-800-390-1119 during Newegg.ca 's hours of operation to request an order cancellation. You will receive a credit for the full amount to your credit/debit card in approximately 1-2 business days. We strongly discourage sending order cancellation requests via email because it is unlikely we will receive the message in time to void the order due to the sheer volume of emails we receive each day. ResellersFor British Columbia and Ontario resellers, please place your first order as normal. British Columbia resellers, please complete our reseller tax exemption form (click here to view and print our reseller tax exemption form) and fax it to the number indicated on the form. Ontario resellers, please fax us a copy of a Purchase Exemption Certificate to (909)395-8907. We will remove all tax from your order. Volume DiscountsNewegg.ca does not have a reseller or discount program available at this time. We work hard to negotiate the best values on the Internet and offer these tremendous values to all of our customer via our website. All of the inventory shown online is live, posted in real-time, and accessible 24/7/365. We also do our best to advertise any specials, promotions or rebates for our customers' benefit. Product ListingsNewegg.ca strives for accuracy in all item descriptions, photographs, compatibility references, detailed specifications, pricing, links and any other product-related information contained herein or referenced on our website. Due to human error and other factors we cannot guarantee that all item descriptions, photographs, compatibility references, detailed specifications, pricing, links or any other product-related information listed is entirely accurate, complete or current, nor can we assume responsibility for these errors. In the event a product listed on our website is labeled with an incorrect price due to some typographical, informational, technical or other error, Newegg.ca shall at its sole discretion have the right to refuse and/or cancel any order for said product and immediately amend, correct and/or remove the inaccurate information. Additionally, all hyperlinks to other websites from Newegg.ca are provided as resources to customers looking for additional information and/or professional opinion. Newegg.ca does not assume responsibility for the claims and/or representations made on these or any other websites. Product RevisionsNewegg.ca is not responsible for changes or variations in product specifications and/or physical appearance. In the interest of our customers, Newegg.ca puts forth its best efforts to ensure that all product information is up-to-date and factual. Unfortunately there are various factors which, although infrequent, could cause the information on our website to become outdated without our immediate knowledge. These include but are not limited to new versions or revisions, color deviations, retail package alterations and other variations that may be considered inconsequential by the manufacturer. Newegg.ca relies on the manufacturer to communicate these differences. Presently we have no way of alerting customers prior to purchase in the event the manufacturer fails to notify us. Consequently, Newegg.ca will not be held responsible for product revision changes. Product ReviewsNewegg.ca reads all reviews before posting them and reserves the right to deny any review. Product reviewsNewegg.ca reads all reviews before posting them and reserves the right to deny any review. Here are some of the things that can cause a review to be denied:
We may change these policies at any time without notice. Purchase AgreementBy accepting delivery of any product delivered from Newegg Canada Inc. ("Newegg.ca"), you ("Customer") agree to be bound by the terms and conditions listed below. You and Newegg.ca agree that the following terms and conditions are the exclusive terms governing the sales transaction between Customer and Newegg.ca . Any attempt to alter, supplement, modify or amend these terms and conditions by the Customer will be considered a material alteration of this agreement and, therefore, are null and void. In addition, these terms and conditions are subject to change by Newegg.ca at any time, without prior written notice. Therefore, please check these terms and conditions carefully each time you place an order with or accept delivery of any goods from Newegg.ca.
Satisfaction GuaranteeNewegg.ca offers our Customers a 30-day satisfaction replacement or refund guarantee on all purchases, except:
To take advantage of Newegg.ca 's satisfaction guarantee, the Customer must comply with the Product Return Procedure detailed below. Any breach of Newegg.ca 's Return Policy Procedure will result in the loss of Newegg.ca 's refund/replacement guarantee. Furthermore, all return shipments not in compliance with these instructions will be rejected. Product Return ProcedureNewegg.ca will not accept returns without prior authorization and an RMA (Return Merchandise Authorization) number. Once issued, RMA numbers are valid for 15 days, within which time returned products must be received by Newegg.ca . RMA numbers will not be extended or reissued. The Customer should prominently display the RMA number(s) on the shipping label as well as the RMA invoice on the box(s) containing the returned product.
Warranties; All product sold "AS-IS" or "With All Faults"NEWEGG.CA IS A DISTRIBUTOR ONLY. PRODUCTS SOLD BY NEWEGG.CA ARE NOT MANUFACTURED BY NEWEGG.CA . THE PRODUCTS MAY, HOWEVER, BE COVERED BY A MANUFACTURER'S WARRANTY, SERVICE, AND SUPPORT POLICY (IF PRESENT). NEWEGG.CA ASSIGNS AND PASSES THROUGH TO THE CUSTOMER ANY WARRANTY OF THE MANUFACTURER, AND CUSTOMER ACKNOWLEDGES THAT IT SHALL HAVE RECOURSE ONLY UNDER SUCH WARRANTIES AND ONLY AS AGAINST THE MANUFACTURER OF THE PRODUCTS. NEWEGG.CA MAKES NO REPRESENTATION OR EXPRESS WARRANTY WITH RESPECT TO THE PRODUCT EXCEPT THOSE STATED IN THIS DOCUMENT. NEWEGG.CA DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, AS TO ANY SUCH PRODUCT, INCLUDING AND WITHOUT LIMITATION, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, AND ANY IMPLIED WARRANTIES ARISING FROM STATUTE, TRADE USAGE, COURSE OF DEALING, OR COURSE OF PERFORMANCE. ALL ITEMS SOLD THROUGH NEWEGG.CA ARE SOLD "AS-IS" OR "WITH ALL FAULTS." THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THESE ITEMS IS WITH THE BUYER. SHOULD ANY OF THESE ITEMS PROVE DEFECTIVE, NOT FUNCTION, OR FUNCTION IMPROPERLY IN ANY WAY FOLLOWING THEIR PURCHASE, THE BUYER, AND NOT THE MANUFACTURER, DISTRIBUTOR, OR NEWEGG.CA , ASSUMES THE ENTIRE COST OF ALL NECESSARY SERVICING OR REPAIR. Limitation of LiabilityIN ALL CIRCUMSTANCES NEWEGG.CA 'S MAXIMUM LIABILITY IS LIMITED TO THE PURCHASE PRICE OF THE PRODUCTS SOLD. NEWEGG.CA SHALL NOT, UNDER ANY CIRCUMSTANCES, BE LIABLE UPON A CLAIM OR ACTION IN CONTRACT, TORT, INDEMNITY OR CONTRIBUTION, OR OTHER CLAIMS RELATING TO THE PRODUCTS IT SELLS WHICH EXCEEDS THIS LIABILITY LIMIT. NEWEGG.CA SHALL NOT BE LIABLE FOR THIRD PARTY CLAIMS FOR DAMAGES AGAINST THE CUSTOMER, OR FOR MALFUNCTION, DELAYS, INTERRUPTION OF SERVICE, LOSS OF BUSINESS, SPECIAL DAMAGES OR EXEMPLARY DAMAGES, WHETHER OR NOT NEWEGG.CA HAS BEEN MADE AWARE OF THE POSSIBILITY OF SUCH CLAIMS OR DAMAGES. RecordingsNewegg does not consent to having any telephone calls recorded and reserves the right to terminate any call that is being recorded. Customer agrees not to record any call with Newegg unless Customer has provided clear and conspicuous notice to Newegg and has received prior written consent from Newegg. General Terms and ConditionsOrdersAn order is not binding upon Newegg.ca until it is accepted; Newegg.ca must receive payment before it will accept an order. Payment for product(s) ordered is due prior to shipment. Customer can make payment by credit card or some other method prearranged and confirmed in writing with Newegg.ca. Shipping ChargesYour total cost for purchase of any product will include shipping and handling charges shown on the Newegg.ca invoice. For standard residential shipping, the customer's shipping and handling fees may include an additional $1.00 CAD customs brokerage fee, which may be subject to Canadian tax. Risk of LossNewegg.ca will arrange for shipment of ordered product(s) to the Customer, Free On Board (F.O.B.) shipping point, meaning title to the product(s) -- excepting software-- and risk of loss passes to the Customer upon delivery to the carrier. The Customer takes title to the product upon Newegg's delivery of the product to the carrier. Newegg.ca reserves a purchase money security interest in the product(s) until its receipt of the full amount due. The customer agrees to allow Newegg.ca to sign appropriate documents on the Customer's behalf to permit Newegg.ca to protect its purchase money security interest. Title to software will remain with the licensor(s). All software is provided subject to the license agreement of the software maker. The customer agrees to be bound by any software license agreement once the seal on the package is broken. Newegg.ca will advise the customer of estimated shipping dates, but Newegg.ca will, under no circumstances, be responsible for delays in delivery, and associated damages, due to events beyond its reasonable control, including without limitation, acts of God or public enemy, acts of federal, provincial, state or local government, fire, floods, civil disobedience, strikes, lockouts, and freight embargoes. Governing Law and JurisdictionAny dispute arising out of or related to these Terms and Conditions or the sales transaction between Newegg.ca and Customer shall be governed by the laws of the State of California, without regard to its conflicts of law rules. Specifically, the validity, interpretation, and performance of this agreement shall not be governed by the United Nations Convention on the International Sale of Goods. Newegg.ca and Customer consent to the exclusive jurisdiction and the exclusive venue of the State Courts of the State of California, Los Angeles County, to resolve any dispute between them related hereto, and the parties waive all rights to contest this exclusive jurisdiction and venue of such courts. Finally, the Customer also agrees not to bring any legal action, based upon any legal theory including contract, tort, equity or otherwise, against Newegg.ca more than one year after the date of the applicable invoice. SeverabilityIf any provision contained in these Terms and Conditions is or becomes invalid, illegal, or unenforceable in whole or in part, such invalidity, illegality, or unenforceability shall not affect the remaining provisions and portions hereof, and the invalid, illegal, or unenforceable provision shall be deemed modified so as to have the most similar result that is valid and enforceable under applicable California law. WaiverThe failure of either party to require performance by the other party of any provision of these Terms and Conditions shall not affect in any way the first party's right to require such performance at any time thereafter. Any waiver by either party of a breach of any provision in these Terms and Conditions shall not be taken or held by the other party to be a continuing waiver of that provision unless such waiver is made in writing. Entire AgreementThese Terms and Conditions, together with Newegg.ca 's invoice regarding the products ordered by Customer, are the complete and exclusive agreement between Newegg.ca and Customer, and they supersede all prior or contemporaneous proposals, understandings, representations, conditions, warranties, and all other communications between Newegg.ca and Customer relating to the subject products, whether oral or written. This agreement may not be explained or supplemented by any prior course of dealings or trade by custom or usage. The customer and Newegg.ca agree that these terms and conditions shall be entered into in the English language and interpreted in English. Le client et Newegg.ca acceptent que ces termes et conditions sont lus en langue Anglaise et interprétée en Anglais. (V 1.03 10-01-09) |
