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Most Frequently Asked Questions

  1. Can I add, change or remove items from my order after it has been submitted?
  2. After I submit an order with Newegg.ca, how will I be advised of the order's progress?
  3. How do I contact Newegg.ca?
  4. What information do I need to provide to Newegg.ca when I call, email or fax?
  5. Can I pre-order a product that is not yet in stock?
  6. How do refunds/credits work? How is a refund/credit applied? Does Newegg.ca offer in-store credit?
  7. Does Newegg.ca pay the return shipping cost for defective merchandise?
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FAQ Topics

Contact
  1. How do I contact Newegg.ca?
  2. Does Newegg.ca offer any technical support or advice?
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Credit
  1. Approximately how long will it be before a refund/credit actually appears on my credit/debit card?
  2. How do refunds/credits work? How is a refund/credit applied? Does Newegg.ca offer in-store credit?
more
Extended Warranty
  1. When does coverage begin?
  2. What happens if my product is beyond repair?
Ordering
  1. After I submit an order with Newegg.ca, how will I be advised of the order's progress?
  2. Can I add, change or remove items from my order after it has been submitted?
more
Payment
  1. May I pay using a cheque or a money order?
  2. What is Newegg Canada's GST registration number?
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Products
  1. Can Newegg.ca advise me of whether the components I am purchasing are compatible?
  2. What does "Bare Card," "Bare Drive," or "Drive Only" mean?
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Returns
  1. Does Newegg.ca pay the return shipping cost for defective merchandise?
  2. How do I acquire a Return Merchandise Authorization number (RMA#)?
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Shipping
  1. Does Newegg.ca pay the return shipping cost for defective merchandise?
  2. Does Newegg.ca ship internationally?
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Policies
  1. Policy & Agreement
  2. Privacy Policy
  3. Return Policy
  4. Extended Warranty
  5. Gift Card Terms & Conditions

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Newegg does not accept orders by phone, chat, email, fax or mail. Also, please note that Customer Service can not offer any Sales, Compatibility or Technical Support. For this information, please visit the manufacturers contact page.

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