Products
-
-
Products sold by Newegg.ca are supported by our Standard Return Policy unless otherwise indicated.
Merchandise covered by our Standard Return Policy may be returned within 30 days of the original invoice date for a refund or replacement.
All returns require an RMA (Return Merchandise Authorization) number. Because many companies offer additional factory coverage, you should contact the manufacturer directly for information regarding eligibility and specific Terms and Conditions.
-
-
Retail Boxed software may only be returned for refund within 30 days of the invoice date if the packaging is unopened and factory sealed. Opened retail boxed software can only be returned for replacement if it is defective or damaged. You may exchange defective software for an identical replacement by contacting Newegg.ca Customer Service and acquiring an RMA number.
No software returns will be accepted after 30 days.
All OEM software including Operating Systems is non-refundable once purchased and delivered. OEM versions are intended for system builders only and cannot be transferred to another PC once it is installed. Purchasers of this software are required to comply with the terms of the System Builder License, including responsibility for providing all end-user support.
Newegg.ca is not responsible for system/software incompatibility, and incompatibility issues do not qualify software as damaged or defective. Customers are encouraged to contact the respective software publisher for answers to technical questions, such as minimum system requirements, prior to purchase.
-
-
OEM CPUs:
- Refund period: Non-refundable
- Replacement period: 30 days from original invoice date
Retail CPUs:
- Refund period: Non-refundable
- Replacement period: 30 days from original invoice date
Additional CPU Warranty Terms
- All defective and DOA CPUs will be replaced upon return.
- Newegg will not cross-ship replacement CPUs.
- Physically damaged CPUs cannot be returned to Newegg.com, including physical damage due to improper installation.
Physical damage to any product will void the product's warranty. Improper installation of CPU fans and/or improper clocking may cause CPUs to chip. CPUs that are chipped, burnt or have bent pins are considered physically damaged and cannot be returned for refund or replacement. Physical damage includes but is not limited to improper handling and/or any other type of damage sustained by irregular usage.
Newegg encounters bent pins regularly when inspecting physically damaged CPUs. Forcing a processor into position will not solve an installation problem and may result in applicable warranty coverage being voided.
Because Intel and AMD do not accept physically damaged processors, Newegg will return any physically damaged CPU to you at your expense.
-
-
Combo, Bundle, and Kit Specials include two or more items that must be purchased together in order to receive a discount.
Items sold as part of a Combo, Bundle or Kit may be returned individually for replacement within the applicable Newegg Return Policy Period for that individual item.
If an individual Combo, Bundle or Kit item is returned for a refund, the applicable discount will be voided, and the discounted amount will be deducted from the amount of the refund. If your combo/bundle/kit discount amount is greater than the individual unit price of the item you wish to return, then the item cannot be returned for a refund; you will need to return all items in the combo/bundle/kit in order to receive a refund.
- For example: if your combo/bundle/kit discount was $5, and you return one of the items for a refund, the $5 will be deducted from your RMA refund amount.
-
-
Products described as "Refurbished" are products which have been retested to ensure compliance with original manufacturer specifications in function and for purposes related to warranty.
"Refurbished" products may include a limited manufacturer warranty – see the item's product page on our website for details
Refurbished products may be any of the following:
- A product that has never been used, where the outside factory seal has been broken. This can be due to a cancelled order for example.
- A product returned to the original manufacturers that were used in field tests, sales displays or demonstrations.
- A product that have been returned for warranty service, which have been brought to manufacturer specifications.
- A product that have been returned for reasons other than defect. These items are sent to the manufacturer for inspection and testing. The passing products are then repackaged as refurbished.
- A product where the box was damaged in shipment and is then returned to the manufacturer.
-
-
Newegg.ca allows most products to be returned for a refund within 30 days of the invoice date. Exceptions may be noted within the product's Return Policy. Any return for a refund may be subject to a 15% restocking fee. This fee may be waived for the following reasons:
- Carrier damage
- Defective product
- Product does not match advertising
- Received incorrect product
- Product was an extra item not ordered
Note: Any return that is misrepresented as being for any of the above reasons will automatically have the restocking fee applied even if it was initially waived.
Additional deductions may be made for CPU or Memory products, depending on current market value.
-
-
We provide a convenient Auto-Notify feature. Simply click the Auto-Notify button and fill in your email address, and you'll receive an e-mail notification as soon as the product becomes available for purchase.
-
-
Our Auto-Notify feature allows you to be notified when out-of-stock merchandise you're interested in becomes available for purchase. Click the "Auto-Notify" button and fill in your e-mail address to receive an e-mail notification as soon as stock is available. Receiving a notification does not guarantee stock or availability. To give yourself the best chance of getting an item you're interested in, place an order immediately after receiving an auto-notify email.
-
-
When a product is out-of-stock, it may show as "Currently Unavailable" on the item page. This means that this item is not currently available in our stock, and we do not know if or when we will obtain more.
-
-
Unless otherwise specified by the product description or title, we cannot guarantee that you will be shipped a specific revision or version numbers. Generally, our stock moves so fast that we have the latest version or revision of everything.
-
-
Sorry, Newegg.ca does not build, assemble or test computer components.
-
-
We do not offer any technical assistance. We also do not offer advice on compatibility of items. We sell ONLY individual Hardware and Software items. Please contact the manufacturers for accurate answers to your technical questions.
-
-
Occasionally, we post the Estimated Time of Arrival (ETA) for popular products that are out of stock. Otherwise, we do not offer ETA on products, due to industry intangibles. We provide an Auto-Notify button for your convenience.
Out of stock products that remain listed on our website are usually in stock within a week or so. If we expect that a product will be out of stock for an extended period of time, we will remove its listing from our website.
-
-
Due to the large number of products available to us for purchase, we cannot comment on if and when we will be acquiring new products. However, you may submit your product requests at Shall We Carry.
-
-
Newegg.ca does not offer any price guarantee, because industry prices change too often and too fast. If your order has not shipped, you can cancel the order online and re-order to take advantage of the new prices. All prices are as posted at the time of purchase.
-
-
Aside from certain items that are designated on our website, our enormous stock moves way too fast to tag a particular item, with a particular stepping, for a particular order. We ship what we have, when we have it.
-
-
Yes. Please click Contact Manufacturers to view the Manufacturer and Technical Support Contact Listings.
-
-
Retail versions may come with additional accessories, retail packaging, bundled software and warranty coverage. OEM (Original Equipment Manufacturer), White Box and Brown Box versions include the product and sometimes the drivers, but not much else. They are packaged generically and do not include software. OEM products are best-suited for system builders who don't require documentation or bundled accessories.
OEM software is delivered in a generic sleeve or container with little to no documentation or instructions. Due to the fact that serial numbers are exposed, OEM software cannot be refunded.
-
-
Because our inventory is stored in our warehouses, our agents cannot physically obtain any product to describe it for you. All product information we have is displayed on our website. Please use the "MORE INFO" and "DETAILED SPECIFICATIONS" links to learn about products you're interested in.
-
-
Our website uses Live Data Inventory. All products, pricing and availability are updated each time you refresh your web page. We do not take orders for what we do not have. All ordering, price quotes, stock status and shipping quotes must be obtained online, no exceptions. We do not accept phone or fax or e-mail, orders or quotes.
-
-
Newegg.ca does not offer any technical assistance. Please contact the manufacturers for accurate answers to your technical questions and for insight on how different products interact together.
-
-
Fill out this form with your suggestions for products you'd like to see sold at Newegg.ca, and we will consider your request.
-
-
Certain items may not be purchased without the purchase of a separate non-software item from our online store. There are no minimum dollar requirements or specific hardware requirements.
-
-
For your convenience, Newegg.ca advertises current Manufacturer rebates on our website. That being said, manufacturer mail-in rebate offers are fulfilled by the manufacturer exclusively. The prices on our website do not include rebate savings. Use of these rebates is limited to any terms or conditions provided by the manufacturer. If you have any questions regarding a rebate's terms & conditions and/or how to redeem the rebate, please contact the manufacturer directly.
-
-
These items come exactly as they are described. Although these items are brand new, they are purchased in bulk and do not include any documentation, software or accessories.
Suggestion: Most drivers and documentation can be downloaded from the manufacturer's website. Refer to the Product Images to see exactly what is included with the product you're interested in.
-
-
Consumable items cannot be returned to Newegg.ca for replacement or refund unless the item is new and sealed in its original packaging. Because of this, consumable items are not eligible for RMA through our online RMA system. Please contact our Customer Service Department via Email or Phone for RMA information regarding consumable items.
-
-
Newegg.ca provides MORE INFO and DETAILED SPECIFICATIONS links for your benefit. In many cases, you'll be able to access EXPERT OPINIONS and PRODUCT TOUR resources via the MORE INFO link. If you need additional information, feel free to contact the manufacturer for the most accurate information.
-
-
Several provinces have enacted regulations which impose environmental handling fees (“EHF”) on purchases of certain consumer electronic products.
The products subject to the EHFs, the amount, and the provinces that we collect EHFs for are listed below:
(All prices shown in Canadian dollars.)
Alberta
Desktop Computers/CPUs and Servers: $4.40
Notebooks, laptops and tablet PCs: $1.20
Monitors (CRT or LCD): $6.00
Televisions (CRT, flat panel or rear projection) w/ diagonal screen size:
- 18” or less: $4.00
- 19” to 29": $10.80
- 30” to 45": $18.80
- 46” diagonal screen size and up: $24.00
Desktop Printers: $4.80
British Columbia
IT/Telecom Devices and Equipment:
- Less than 4.4lb: $0.40
- 4.4lb to 21lb: $1.20
- 22lb to 109lb: $5.50
- 110lb to 440lb: $31.75
Musical instruments: $3.50
Desktop Computers/CPUs and Servers: $5.50
Notebooks, laptops and tablet PCs: $1.20
Display Device w/ diagonal screen size:
- 29” or less: $9.00
- 30” and up: $31.75
Desktop Printers, Desktop Scanners and Fax Machines: $6.50
Computer Peripherals (mice, keyboards): $0.90
Personal or Portable Audio/Video playback or recording systems: $0.40
Home Audio/Video playback or recording systems: $3.50
Home Theatre in a Box: $6.00
Vehicle Audio and Video Systems: $2.75
Non-cellular phones and answering machines: $0.85
Small Appliance Category
Kitchen Countertop:
-Motorized: $2.25
-Heating Appliances: $2.25
-Heating (Coffee and Tea): $2.00
Countertop Microwave Ovens
- Under 1.0 cu. Ft. $7.50
- Over 1.0 cu. Ft. $10.00
Time Measurement: $0.75
Weight Measurement: $2.75
Garment Care: $1.00
Air Treatment: $2.25
Desk and Tabletop Fans: $1.25
Full-size Floor Cleaning: $5.25
Smaller Floor/Surface Cleaning: $1.00
Personal Care: $1.00
Designated Very Small Items: $0.25
Nova Scotia
Desktop Computers/CPUs and Servers: $10.50 (HST 13%)
Notebooks, laptops and tablet PCs: $2.10
Display Device w/ diagonal screen size:
- 29” or less: $11.50
- 30” and up: $40.00
Desktop Printers, Desktop Scanners and Fax Machines: $6.50
Computer Peripherals (mice, keyboards): $0.90
Personal or Portable Audio/Video playback or recording systems: $0.40
Home Audio/Video playback or recording systems: $3.50
Home Theatre in a Box: $6.00
Vehicle Audio and Video Systems: $2.75
Non-cellular phones and answering machines: $0.85
Ontario (Effective May 1, 2013)
Display Devices:
- Computer Monitors: $12.25
- Less than 18": $12.25
- Greater than 18-29": $12.25
- All-in-one: $12.25
- Greater than 29-45": $39.50
- Greater than 45": $39.50
Desktop Computers: $3.00
Portable Computers: $1.50
Computer Peripherals: $0.75
Desktop Printers or Copiers: $10.35
Floor standing Printers/Copiers: $173.75
Telephones and Telephone Answering Machines: $1.50
Cellular Devices and Pagers: $0.05
Image, Audio and Video Devices:
- Personal/Portable: $0.75
- Home/Non-Portable: $7.10
- Home Theater in a Box (HTB): $7.10
- Aftermarket Vehicle: $4.00
Prince Edward Island
Desktop Computers/CPUs and Servers: $10.50 (HST 13%)
Notebooks, laptops and tablet PCs: $2.10
Display Device w/ diagonal screen size:
- 29” or less: $11.50
- 30” and up: $40.00
Desktop Printers, Desktop Scanners and Fax Machines: $6.50
Computer Peripherals (mice, keyboards): $0.90
Personal or Portable Audio/Video playback or recording systems: $0.40
Home Audio/Video playback or recording systems: $3.50
Home Theater in a Box: $6.00
Vehicle Audio and Video Systems: $2.75
Non-cellular phones and answering machines: $0.85
Saskatchewan
Desktop Computers/CPUs and Servers: $15.00
Notebooks, laptops and tablet PCs: $3.00
Display Device w/ diagonal screen size:
- 29” or less: $9.25
- 30” and up: $23.25
Desktop Printers and Fax Machines: $8.00
Computer Peripherals (mice, keyboards): $1.10
Personal/Portable Audio/Video Playback and/or Recording Systems $0.40
Home Audio/Video Playback and/or Recording Systems $3.50
Home Theatre in a Box (HTB) Systems $6.00
Vehicle Audio and Video Systems $2.75
Non-cellular Telephones and Answering Machines $0.85
Manitoba
Desktop Computers CPU: $15.00
Portable Computer: $3.00
Display Device w/ diagonal screen size:
- 29” or less: $9.25
- 30” and up: $23.25
Printers, Scanners and Fax Machines: $8.00
Computer Peripherals: $1.10
Personal/Portable Audio and Video Playback and Recording Systems: $0.40
Home Audio and Video Playback and Recording Systems or Components: $3.50
Home Theatre in a Box (HTB) Systems $6.00
Vehicle Audio and Video Systems/Components: $2.75
Non-cellular Telephones and Answering Machines $0.85
Countertop Microwave Ovens
- Under 1.0 cu. Ft. $7.50
- Over 1.0 cu. Ft. $10.00
Quebec
Desktop Computers CPU: $7.50
Portable Computer: $1.65
Computer Peripherals: $1.25
Desktop Printers, Scanners, Fax Machines and Copiers: $8.75
Floor standing Printers/Copiers: $42.50
Display Device w/ diagonal screen size:
- 29” or less: $12.25
- 30” and up: $42.50
Cellular Telephones: $0.10
Non-cellular Telephones and Answering Machines $0.85
E-Book Readers: $1.65
-
-
The Product Tour, found also in "Overview" on a Product Page, is a useful Newegg.ca resource to help shoppers learn about and compare products so they can make more intelligent purchasing decisions.
Product Tours begin with original material in the Overview, written just for Newegg customers, the add product highlights selected especially for you, and can include in depth product information, links to parts configurators, how-tos, virtual tours, and rich media. Newegg.ca assembles additional Product Tour media in widely used formats so you won't need new software to enjoy the additional information.
Product manufacturers supply Product Tour multimedia to Newegg.ca so customers can feel at ease watching a processor installation video from AMD, for example, because they're a trusted brand in the field. The various forms of content may be relevant to products, categories or brands.
Newegg.ca is not responsible for the accuracy of claims, representations, or suggestions made in materials provided courtesy of their respective developers.
All compatibility or technical issues should be directed to the appropriate developer or manufacturer. These resources are provided on an "as is" basis by Newegg.ca as a supplementary service to you, the user. We offer these resources to you strictly for informative purposes as they may lend valuable insight into products you are interested in and clarify any associated benefits.
-
-
You should begin the download by clicking on the appropriate link in your Order Confirmation email. Once you have selected the link, please choose to 'Save Target As' or 'Save Link As.' Once the download starts, you will see a box pop up with a status bar, and a percentage that will climb to 100%.
After the download has completed, you will need to go to the location that you saved the file at and double click on the new icon to start the installation. Please contact Customer Support if you require any assistance.
You may download the file anywhere you like, just make sure to remember the location where you saved it, along with the name of the file. If you choose to download the software to your Desktop, it will be easier to locate and to install the product once you have fully completed the download.
-
-
The best way to know where your download saved is to pay close attention to the "Save As" window at the beginning of the download process. Once you have clicked the download button and selected the option to save the file, you will be given the "Save As" window, which shows you exactly where your download is being saved to on your computer. If you know the filename, you can do a search on your computer for it. Please do not rename the file you are downloading as it may cause installation problems.
-
-
This site provides downloads that adhere to the HTTP 1.1 specification which allows for re-startable downloads. Therefore if your download stops or is interrupted before it is complete, simply click on the appropriate link in your Order Confirmation email again and the download should resume where it left off.
-
-
If your product has a serial number/unlock code, you can find this identifier in your Order Confirmation email.
-
-
First, make sure you have the correct serial number/unlock code. If the serial number/unlock code is still not working, please contact Customer Support
-
-
Unfortunately we are unable to exchange a downloadable product for a physical product. Please place a new, separate order for the physical product on the Newegg.ca website if inventory exists.
-
-
It may take a few minutes for your personalized serial number/unlock code to be generated and an automated Order Confirmation email to be sent to your Newegg.ca login ID. Please be patient as the email will be sent just as soon as possible. If, after waiting, you do not receive the Order Confirmation email with your download instructions, please check your Order Status on our website or contact Customer Support.
-
-
You will have 30 days to download your software from the day you receive your Order Confirmation email. We therefore strongly urge you to make a backup copy. Newegg.ca is not responsible if the software is lost or somehow discarded beyond this 30-day period. If you simply require technical support for a functional product, please contact the product manufacturer directly for information.
-
-
Newegg.ca uses iconography on our website so shoppers will know at-a-glance what kind of offers or information they have available to them. Drop by our Icon Glossary for more information.
-
-
Prices and availability of products are subject to change without notice. Errors will be corrected when and where discovered by Newegg, but Newegg reserves the right to refuse any order, revoke any published offer and correct any errors or inaccuracies, including those discovered subsequent to the submission of an order, and whether or not your credit card has been charged. If your credit card has been charged for the purchase and your order is cancelled, Newegg will issue a credit to your credit card account in the amount of the charge.
Please note that the policies of your credit card issuer will determine when this amount is credited to your account. Newegg does not warrant or make any representation about the substance, quality, functionality, accuracy, fitness for a particular purpose, merchantability or any other representation about any third party site or its contents.
|
