Shipping

How do I get my UPS tracking number?

The tracking numbers for each day's shipped orders are automatically emailed to the customer after 6:30pm Pacific Standard Time. You can also check your order status online to find out your tracking number.

UPS has my package but they have not delivered it yet. Why?

Please contact UPS at 1-800-PICK-UPS to obtain further status on your package(s). The priority of delivery within the method of shipment chosen is determined by your local UPS hub. Newegg.ca would always like for your packages to be delivered ASAP. If UPS is holding them, please contact UPS.

Why was a UPS InfoNotice left on my door?

A UPS InfoNotice was left on your door to let you know that a package delivery or pickup was attempted. Your UPS InfoNotice contains information to help you complete the delivery or pickup. If the UPS driver was able to leave your package at an alternate location, your UPS InfoNotice indicates where the package was left (for example, your garage or back porch). If a package pickup was attempted and you were not available, your UPS InfoNotice indicates the next pickup date and time.

I was not home when a delivery was attempted, and a UPS InfoNotice was left. Will UPS make another attempt?

Yes. UPS makes up to three delivery attempts, excluding Saturdays, Sundays, and holidays (US and Canadian).

What time will UPS make its next delivery attempt?

If this was a first or second attempt, the next delivery attempt will be made on the next business day. Your UPS driver has indicated on the UPS InfoNotice the approximate time range within which the next attempt will be made.

What is the purpose of the UPS InfoNotice barcode and barcode number?

The barcode on your UPS InfoNotice gives you easy access to your package delivery information. By entering this one number, you can track all your packages at UPS.ca and receive additional information regarding future delivery attempts for your packages.

To track your UPS InfoNotice on the Web, select Tracking from the UPS navigation bar and enter the UPS InfoNotice number as you would a tracking number. The UPS InfoNotice number is located at the bottom of the slip, just above the barcode.

In Canada, you can track, locate, and verify the arrival of your packages by calling 1-800-833-9943.

When will my UPS package arrive?

In Canada, your UPS package cannot be scheduled to arrive at a specific time of day. UPS Standard packages are delivered anytime between 9:00 a.m. and 7:00 p.m., Monday through Friday.

Up-to-date information about the status of your package is available in the My Account Dashboard.

I will not be available to receive my package(s) when UPS returns. What are my options?

There are several delivery options available. First, look closely at the InfoNotice to see if any instructional boxes are checked. Depending on the requirements of the shipper, you may be able to sign the back of the InfoNotice authorizing the driver to leave your package. Or, in the comments section of the note, you may write another address where the driver should take the package for delivery. You may also submit a Delivery Change Request using the UPS Web site. Enter your 12 digit InfoNotice number on the Tracking page to begin requesting a change of delivery. You may choose from the following options:

·        Reschedule Delivery: Reschedule a date for delivery at the original address.

·        Return to Shipper: Return your package to the shipper.

How can I obtain additional support for my UPS delivery?

For additional information, please call the customer service telephone number listed on your UPS InfoNotice.

Does Newegg.ca pay the return shipping cost for defective merchandise?

You, the customer, are solely responsible for paying the return shipping cost for defective or otherwise returned merchandise.

If an RMA ("Returned Merchandise Authorization") is necessary, and you contact Newegg.ca Customer Service in order to purchase a return shipping label, then Customer Service will provide that label digitally so you may print it at home.

If you pay to send the item back to Newegg.ca, we will replace the item and ship the replacement to you at no charge.

What should I do if an item is missing from my order?

First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please call Newegg.ca Customer Service at 1-800-390-1119 if you're unable to locate an item.

Does Newegg.ca deliver to P.O. Boxes?

Newegg.ca does not ship to standard P.O. Boxes.

Why was my order sent in multiple packages when it all could have fit in one box?

Newegg.ca may decide to package your items separately due to weight or size concerns. The most common reason why multiple boxes are used is for a single order is that Newegg.ca uses multiple warehouse locations. If items are stocked in different warehouses, they cannot be boxed together.

Are shipping costs added cumulatively for each item I order, or do they decrease when multiple items are purchased together?

When you order multiple items together, your shipping cost is usually reduced, according to weight and size, safety and insurance required. Simply place all items you wish to purchase in the shopping cart, pick your state and method of shipping and apply the shipping calculator.

You will be shown a total shipping cost that includes any applicable reductions. For certain items, due to significant shipping discounts already offered by Newegg.ca, the shipping will be added cumulatively, unless multiple items are purchased. Your shipping charge is always as per the website.

Does Newegg.ca ship internationally?

Newegg.ca does not ship to international addresses at this time.

How long is the waiting period before I am able to file a claim for a lost, damaged, misdelivered or tampered package?

If your order was damaged, misdelivered or tampered with while in transit, please contact Customer Service within 2 business days of delivery. If your order was lost while in transit, please contact Customer Service within 12-14 business days of not receiving your order. Newegg.ca wants our customers to have a good shopping experience with us. However, we know that sometimes a product is defective or something happens so that you have to return the item to us. In those cases, we issue a Return Merchandise Authorization (“RMA”) number to make things easy to track.

The Newegg.ca Customer Service Representative will assist you in completing an "RMA Invoice" with all the necessary data in order to return the merchandise to Newegg.ca.

Does my expedited shipping option ensure my order will be shipped out the same day it is placed?

Unfortunately it does not. All orders are processed and shipped within our 1-2 business day processing timeframe, regardless of the shipping option selected. Although we do our best to ship out all orders the same day they are placed, we can never guarantee same day shipping on any order. Processing time is not included in your shipping option, your shipping timeframe starts from the day we ship out your order.

To help ensure an urgent order is delivered to you as quickly as possible, Newegg offers a Rush Processing option for orders placed before 12PM PST. This option costs a small additional fee, and Newegg will put forth its best efforts to ensure your package leaves our warehouse that day. However we can never guarantee same day shipping on any order. If we fail to ship your order on the same day it was placed, the rush processing fee will be refunded.

What is Large Item Delivery?

Large Item Delivery is designed just for large items like TVs and appliances. The item will be delivered to the front door of your home or office by our selected shipper. Delivery personnel will NOT unpack or setup the item for you. You'd need to upgrade to White Glove Delivery (Adult signature required) for that service. Normal delivery hours for Large Item Shipping are from 8 a.m. to 5 p.m., local time. AIT will contact you at the number you provide to arrange a delivery time. An adult signature is required to certify acceptance of delivery.

What is White Glove Delivery?

White Glove Delivery is a full-featured shipping method to take the stress out of unpacking your item. Designed exclusively for large items like TVs and appliances, your delivery person will bring the product into the room of your choice, completely unpack it and, if you like, dispose of all packaging materials. (this isn't always recommended in case you have to ship the item back) Normal delivery hours for White Glove Shipping are from 8 a.m. to 5 p.m., local time. AIT will contact you at the number you provide to arrange a delivery time. An adult signature is required to certify acceptance of delivery. Please refer to www.aitworldwide.com for additional information.