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Fixed price promo codes specify a set price at which you can purchase a product while the promo code offer is valid.
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Savings promo codes specify a certain savings amount when you redeem the promo code (these can be thought of as coupon codes).
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No. All ordering, price quotes, stock status, and shipping quotes are provided online -- no exceptions. We do not accept Phone, Fax, E-mail or Regular Mail orders or quotes. All pricing quotes on products and shipping are available on the website only.
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If you didn't see an order confirmation page even though you clicked the last submit button, our server probably still received your order. This happens when communication back to your PC is interrupted following your order submission. Contact our Customer Service Department at 1-800-390-1119 to make sure your order was received.
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Call Newegg.ca Customer Service at 1-800-390-1119. We will void the order for you as long as it has not yet been invoiced or shipped. If duplicate orders have been shipped, obtain the tracking number(s) for the order(s) you do not want and call 1-800-PICK-UPS (1-800-742-5877) to refuse those shipments. This number is available 24 hours a day, seven days a week. If the package was not shipped by UPS, please contact Newegg.ca customer service at 1-800-390-1119. If the package was shipped by Purolator, please call: 1-888-SHIP-123 (1-888-744-7123)
French speakers, you may call UPS at 1-800-263-8125 during business hours (Atlantic Standard Time) You will be refunded in full when those items are returned to Newegg.ca.
Pour UPS en Français, veuillez appeler le 1-800-263-8125 pendant leurs heures d'ouvertures.
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Newegg.ca will keep you informed of your order via e-mail. Your tracking number will be emailed to you once the item is shipped. You may also check our online order status page for live updates.
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Go to the order status page.
CLICK Order Status
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No. Once an order is submitted it can only be amended or edited by calling Newegg.ca customer service at 1-800-390-1119. Once our warehouses have scanned an order, items cannot be added or deleted. Once any box from an order is shipped, the order cannot be voided.
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It takes one to two business days for us to process an order (prior to shipping it). Once the order has shipped, your estimated time of arrival will be determined by your selected shipping method and your local courier's guidelines for delivery. Newegg.ca will put forth our best efforts; however we cannot guarantee that your order will ship the same day it is ordered.
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We do not combine orders for you over the phone. However, if you call us before your orders are processed, we can cancel your orders so you can place a single order online for all the items you want. Please understand that we cannot cancel an order once it has been scanned by our warehouse.
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No, you'll have to re-order online.
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For your convenience, Newegg.ca advertises current Manufacturer rebates on our website. Manufacturer mail-in rebate offers are fulfilled by the manufacturer exclusively.
Use of these rebates is limited to any terms or conditions provided by the manufacturer. If you have any questions regarding a rebate's terms & conditions and/or how to redeem the rebate, please contact the manufacturer directly.
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1. Click the My Account button located at the top right of the Newegg webpage.
2. Click Account Settings under the Options menu to your left. You must be logged in.
3. Change your Newegg.ca login ID by updating your email address accordingly.
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The server allows 5 login attempts every 5 minutes. Beyond that, it will "time out" the account, and login will be forbidden for several minutes. If this "time out" occurs 20 times within the span of 3 days, the IP address used for these attempts will be locked, and login from that IP will no longer work.
If this has occurred, please try logging in from a different location and contact Customer Service for assistance.
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Shopping cart problems usually occur for one or more of the following reasons:
1. Cookies are not enabled, or your browser is configured to block newegg.ca and/or secure.newegg.ca cookies.
NOTE: In some cases, the cookies on your computer may become corrupted. If you've verified that newegg.ca and secure.newegg.ca cookies are being accepted and you're still experiencing problems with the shopping cart, please clear your cookies and cache, close your browser and try again.
2. The master clock on the computer is not set correctly.
3. The computer you're using is behind a firewall.
4. The item you are trying to purchase is sold out, or there is a lesser quantity than you wish to purchase.
5. You are using a browser released prior to Internet Explorer 5.1.
If all else fails, try closing all open programs and restart your computer, or try from a different computer.
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If you are entering the correct email address and password, and your account has not been suspended due to fraud or chargeback, please try the following:
1. Enable Cookies.
2. Enable Javascript.
3. Clear existing cookies and cache.
4. Make sure the date/time on your computer is correct for your time zone.
5. Make sure you do not block our site or our image cache server (AKAMAI).
6. If you are using Internet Explorer, set your security profile to Medium and enable "Override automatic cookie handling". (Tools > Internet Options > Privacy tab > Advanced)
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We provide a convenient Auto-Notify feature. Simply click the Auto-Notify button and fill in your email address, and you'll receive an e-mail notification as soon as the product becomes available for purchase.
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First, verify that you've received a box for each tracking number associated with your order. If all boxes have been delivered but you're still missing an item, check the packing material for small items. Please call Newegg.ca Customer Service at 1-800-390-1119 if you're unable to locate an item.
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Yes, but pre-orders are only offered for certain items. At this time, most of our products are not eligible for pre-order. Please note that we will not charge or ship a pre-order until all items on the pre-order are in stock. An item's ETA is subject to change without notice.
Promotion Codes may not be used in conjunction with pre-order items.
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Simply enter your Gift Card Number and Security Code in the “Redeem Gift Cards” area on the shopping cart page. Newegg.ca Gift Cards must be redeemed through the Newegg.ca website, www.newegg.ca, toward the purchase of any product(s) listed in Newegg.ca’s online catalog. Gift Cards can neither be refunded nor used to purchase Gift Cards.
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Your Gift Card will be processed in 1 to 2 business days and emailed immediately or on the specified delivery date.
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No, they do not expire. However, they are non-transferrable from the original user to another user. The original user is the only one who can redeem the balance on a Gift Card.
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Yes, and you’ll have to pay the remaining balance using a credit card or other payment method.
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Newegg.ca Gift Cards can be purchased in any Canadian dollar denomination from $10 to $2,500.
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Certain items may not be purchased without the purchase of a separate non-software item from our online store. There are no minimum dollar requirements or specific hardware requirements.
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Please contact customer service and provide the Gift Card order number. Once verified, customer service will resend the Gift Card Number via email.
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No. Our inventory is stored in our warehouses, so our agents are unable to physically obtain a product to describe it for you. All product information we have is displayed on our website. Please use the "MANUFACTURER INFO" and "SPECIFICATIONS" links to learn about products you're interested in.
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It's likely that the product you're interested in sold out soon after it became available for purchase. To give yourself the best chance of getting an item you're interested in, place an order immediately after receiving an auto-notify email.
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Search for the items you want to buy. Click "Add To Cart" for each item you want. If you want to buy more than one unit of an item, input the desired quantity in the "Qty" field, and click "Update Qtys". If you need to shop for more items, click "continue shopping".
After you've added all items you want to purchase to your shopping cart, select a shipping method and your ship-to province.
Click on the shipping calculator button to view the total charges. If everything meets your satisfaction, click "Check Out" and log in following the onscreen instructions.
If you're a new customer, click "GO" next to "New Customer" to create an account. The contents of your shopping cart will be held for you during this process. After creating an account, you should proceed to check out as normal.
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Gift cards can only be purchased using the following credit cards.
Visa
MasterCard
American Express
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To best distribute our more popular products evenly to our vast customer base, you may find that a quantity purchase limit has been placed on select items restricting the quantity amount that can be purchased during a ‘cool down’ period of 48 hours.
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After a ‘cool down’ period of 48 hours has expired from a previous purchase for an item(s) to be sent to your shipping address with a Quantity Limit restriction, you may place a new order for that item(s) to be sent to your shipping address, keeping in mind the Quantity Limit, if still applicable.
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If you received a ‘Quantity Limit Exceedance’ notification and were informed that your order was adjusted, that means our records indicate that the listed item(s) was either previously purchased under the same Customer Account or using the same credit account, or shipped to the same address, and, with that purchase the quantity limit for the listed item(s) has now been exceeded.
Because of that, the listed item(s) indicated as exceeding its quantity limit would be removed from the order and the remaining portion of the order would continue to process and ship.
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If you received a ‘Quantity Limit Exceedance’ notification and were informed that your order was cancelled, that means our records indicate that the listed item(s) was either previously purchased under the same Customer Account or using the same credit account or shipped to the same address, and, with that purchase, the quantity limit for the listed item(s) has now been exceeded.
If the listed item(s) in this notification was indicated as exceeding its quantity limit and was the only item(s) on the order, the order cannot continue processing, and would then be cancelled.
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Security is a top priority at Newegg.ca. When you submit sensitive information via the website, your information is protected both online and offline.
When our registration or order form asks you to enter sensitive information, such as your credit card number, that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. Newegg.ca uses the most advanced form of SSL software available: 128-bit encryption by Verisign. To learn more about SSL, follow this link www.verisign.com.
Access to all of our users' information is restricted. Newegg.ca operates in a secured and locked facility that requires all employees to check in and wear valid ID badges. Security cameras are positioned throughout the building in conjunction with multiple alarm systems. Only employees who need the information to perform a specific job are granted access to personally identifiable information. If you wish to have your financial information removed at the time of your order, you may opt to have your financial information deleted from our records upon completion of your order. Otherwise, you may contact us at service@newegg.ca or call our toll free number 1-800-390-1119 to request that your information be deleted from our database. For future transactions, you will be required to re-enter your information.
All Newegg.ca servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple Checkpoint and Cisco firewalls with password protection. The servers on which we store personally identifiable information are kept in a secured environment, inside a secured and locked room. All backups are stored and locked in a high-level security room. Only personnel with proper security clearance have access to these restricted areas. Tape backups are not permitted to leave the premises without prior authorization.
All employees are kept up-to-date on our security and privacy practices. Every quarter, as well as any time new policies are added, our employees are notified and/or reminded about the importance we place on privacy and of what they can do to ensure that our customers' information remains protected.
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To unsubscribe, please follow the link below to enter your email address and select the unsubscribe button to submit your request. Please be aware that it might take up to 10 business days for us to completely remove your email address from our database.
https://secure.newegg.ca/NewVersion/MyAccount/NewsLetterSignUp.asp
