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Seller#: 0UH4F84UC9RJJJ4F9

Gibbys Electronic Supermarket Seller Profile 1-877-761-6354 Email This SellerEmail This Seller  See all products from Gibbys Electronic Supermarket See all products from Gibbys Electronic Supermarket

Two electronics stores — Gibbys Audio Video and Electronic Supermarket of St. Catharines — have joined forces. Rod Hebert, owner of the Electronic Supermarket, is now a partner in Gibbys Electronic Supermarket and General Manager of the custom/commercial installation division. Electronic Supermarket which was located at 28 Dunkirk Rd. closed in November 2010, with all merchandise and staff moved to Gibbys Electronic Supermarket at 55 Geneva Street. Duane Gibson, General Manager of Gibbys Audio Video, said the uniting of the two companies made sense. Gibbys has strength in retail "and with our website, we're coast-to-coast with our online sales." Electronic Supermarket itself is well-known for custom and commercial installations. "By joining forces and letting Duane focus on growing retail and Rod on growing the custom and commercial components, it will benefit all our clients," said Hebert. Gibbys Audio Video has been in business since 1966, and Electronic Supermarket began as Dino's Sound Cove in Niagara Falls in 1964. The new store changed its name over to Gibbys Electronic Supermarket in November 2010.

It will continue to offer products and services like home theatre systems and components, audio components including home audio receivers, amplifiers, speakers, HDTV's and home theatre projectors, car audio products and installation services plus much, much more.

Gibbys Electronic Supermarket will also provide custom home and commercial installation, audio video consultation, security and surveillance systems, lighting systems and multi room audio systems. Gibbys Electronic Supermarket works closely with your builder, designer or architect to design and create the ultimate audio video solution for your home, office, or commercial applications.

Our staff consists of factory trained sales and installation professionals, CEDIA certified custom home installers & government ceritified / MECP Certified car audio installers. Our staff has a passion for high quality home & car electronics.

Come in and see us at our convenient location 55 Geneva St. at the corner of Church and Geneva street, in the heart of St. Catharines. Or call us at 905 685 7611 or toll free at 1 877 761 6354.

Duane Gibson, President Gibbys Audio Video
Rod Hebert General Manager Custom and Commercial Division

*Shipping charges are estimates. Gibby's reserves the right to refuse any order, or request additional funds to cover the cost of shipping.*

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (152 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 126 Reviews
Good Rating + 4 17 Reviews
Average Rating + 3 4 Reviews
Poor Rating + 2 1 Reviews
Very Poor Rating + 1 4 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
ryan w.
Order Date : 8/4/2016

Rating + 1

bought a speaker set from them that said speakers only one speaker showed up so i phoned and they said they made a mistake. So they said order a second one so i did and 3 days later get a call saying they dont have any b stock left only new for 50 dollars more what a wasted of my time ordered thru amason would not do anything for me

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Paul L.
Order Date : 7/18/2016

Rating + 5 Kick A s s - Service (Old School Service)

placed order Monday night at 9:00 pm and the package was at my door step 39 hrs later, wow your service rocks boys. Haven't installed speakers yet but how can you go wrong with top of the line Alpine speakers
Thanks for looking after me Newegg and Gibbys Electronic Suppermarket

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Richard R.
Order Date : 1/31/2016

Rating + 5 Great after sale service

Beside a little mistake in shipping (they sent me the wrong item) the service was great. One call and they sent me a return number. The delay in receiving the wright merchandise was omly about 3 working days,

You want something done, ask Mark at shipping.

The Denon AVR 700 works great. Thank you Gibbys

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Juston H.
Order Date : 12/25/2015

Rating + 2 55lg 4k

TV arrived with a dent in the top right side talked to customer service they gave me a run around said they would be in touch never did phone back . Gibbys was the issue new egg was somewhat helpful still unresolved. Won't buy anything from this 3rd Party again. Drop a grand on a TV I expect better customer relations.

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Carlos W.
Order Date : 1/9/2016

Rating + 5 Denon AVR-S700W B Stock 7.1 Channel AV Receiver

- Fast Shipping, (standard shipping 5-7 days) I received it in 1 day.
- The product looked new even if it was refurbished.
- I will recommend to anybody who is in the market for a A/V equipment.

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Order Date : 12/23/2015

Rating + 5 Never seen a product arrive so quick

I purchased a pair of floorstanding speakers in one morning and they arrived in the afternoon of the next day. For free. Those guys are ridiculously fast. Although I do have to point out that the delivery was supposed to take 5-7 days and I actually called them to check if it wouldn't arrive before that and they said the estimate was pretty accurate... it wasn't but in an excellent way.

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Order Date : 9/3/2015

Rating + 4 Good product a a good price

Delivery took longer than expected, the carrier didn't get my phone number to arrange delivery.
Neweegg customer service was quick and courteous, I'll buy from this vendor again

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Order Date : 3/27/2015

Rating + 5 Great service

I'll make it short and 'sweet'. I got everything what I ordered, and they've managed to mail it to me in less than a week !

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Order Date : 2/18/2015

Rating + 5 Excellent seller - glad to do business.

The seller adequately filled out my shipping information for a basement suite, and promptly shipped my audio receiver. It came in excellent condition. I was very pleased.

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Order Date : 2/9/2015

Rating + 5 Top Seller

This seller is 5 stars rated or eggs, i order this item monday night and i have received it today wery well packed and everything is working #1.

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    You many return or exchange most merchandise purchased on-line within 30 days from the invoice date of sale. If your item is defective, please contact us as soon as possible with details of the issues you are experiencing, and we will do our best to work with you and come to a resolution. All return exceptions are listed below.
    Final Sale Items
    Some items are considered final sale and cannot be returned:
    > No returns will be accepted on any opened headphones or earbuds.
    > AV furniture that has been assembled or removed from its original packaging.
    > Consumables in the form of batteries, or lightbulbs.
    > Turntables, parts & accessories.
    > Installed car audio products.
    > Any opened products are subject to a 15-40% Restocking fee – determined upon item arrival and inspection.
    What's required for a return
    1. All returns/exchanges must be accompanied by the original receipts (invoice / packing slip) from your purchase.
    2. Original packaging and all items originally included by the manufacturer. (Including all manuals, accessories and gifts with purchase or other included or bonus items).
    3. All original serial numbers and UPC must be attached to the original packaging.
    4. Your name, address, phone number and signature.
    5. Return Authorization Number.
    IMPORTANT: In the event that a returned order has items missing, the refund will be denied, or the value of the missing materials, including gifts with purchase or other included or bonus items (eg. Gift card), will be deducted from the total credit amount.
    How to return online orders
    If you are not satisfied with your order, you may exchange or return your product within 30 days of receiving your order.
    Please use Newegg’s return center to request your Return Authorization Number.
    It will take approximately 2-5 business days before a Return Authorization Number is issued to you.
    NOTE: If you purchased an item as part of a bundle package, you may return that item separately. However, if you decide to break up that bundle by returning an item, the price of all items in the bundle reverts to what they would be if they were purchased individually. Therefore, you will receive a refund for the returned item that is less than the price you paid for it when you purchased it as part of a bundle.
    Replacement of Damaged of Defective Items
    When you receive your shipment, we ask that you examine it closely prior to opening the factory sealed product packaging.
    If there is any evidence of external damage, please refuse the shipment and mark it on the bill of lading that it was refused due to the damage.
    Any shortage or damage must be reported within 48 hours of delivery by calling 1-877-761-6354 or messaging us through Newegg.
    Please unpack and inspect your shipment within 48 hours of delivery.
    No further claims for internal damage will be accepted after 48 hours of the delivery of the package. IF ANY internal damage is found within 48 hours of receiving your product, contact Gibbys Electronic Supermarket and we will issue an (return authorization number). We will arrange to have the defective merchandise picked up and replaced with a comparable item upon return of the defective unit. Shipping charges will be at our expense. All items considered for replacement must be returned in original packaging, complete with all materials and accessories.
    Using our Return Mailing Label
    Once your Return Authorization Number is issued an email will be sent out to you containing our Return Mailing Label. The label is only valid for 5 days and is specifically coded by each shipment and is valid within Canada only Our Terms and conditions are subject to change without notice.
    If you are returning a defective unit you will be provided with a mailing label to Gibbys Electronic Supermarket. You will be reimbursed your shipping charges once the unit is inspected and determined defective.

Return Instruction
    1. Log onto your Newegg customer account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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