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Seller#: 0UH4HKAY7NF23E1B4

ELECTRONIQUE HI-FI Seller Profile 514-6774434 Email This SellerEmail This Seller  See all products from ELECTRONIQUE HI-FI See all products from ELECTRONIQUE HI-FI

Électronique Hi-Fi is a consumer electronics retailer based in Montreal, Quebec, Canada. We ship fast, always from Canada and offer an outstanding service.

To rate this seller or report a problem, please use the link provided in the order confirmation email or the order history section located in your account settings.
Review Summary (186 Reviews ): Rating + 5
OverallLast 2 WeeksLast 6 Months
Excellent Rating + 5 136 Reviews
Good Rating + 4 31 Reviews
Average Rating + 3 10 Reviews
Poor Rating + 2 1 Reviews
Very Poor Rating + 1 8 Reviews

Please Note: Egg-rating is based on total number of ratings submitted by customers, who have the option not to submit written reviews. Total number of ratings may exceed the number of written reviews and affect the overall Egg-rating.

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Reviewer Seller Review
Order Date : 11/27/2016

Rating + 1 Order has not shipped

Order has not shipped in over a week, no communication from the seller whatsoever.

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Order Date : 9/12/2016

Rating + 5 Good not any problem

Yeah if you want

0 out of 1 people found this review helpful. Did you? Yes No

Timothy B.
Order Date : 12/15/2015

Rating + 5 Easy, hassle free transaction & very fast free shipping over Christmas.

I ordered at the Christmas cut off, and on free shipping the item arrived a full two days before Christmas! Great seller.

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Order Date : 12/6/2015

Rating + 5 Good seller

It's a good seller, normal shipping took 5 days from Montreal to Niagara Fals

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Order Date : 11/5/2015

Rating + 1 Fast Shipping, but Terrible return

I bought this item and it was shipped to me promptly, but CP lost the item. I wanted to get a refund, well at the end I did, but the communication with the seller is terrible. Basically they never reply back to you and I always had to get newegg to email them on my behalf to get any response.

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Order Date : 10/1/2015

Rating + 1 seller does not accept returns

ELECTRONIQUE HI-FI does not want any returns. Despite their own policy published on Newegg they don't want your return whatsoever. They don't even bother to reply to you (pretending they didn't hear? hiding out?)

Last time I had such terrible experience on e-bay, but never with any Canadian stores.

Stay away.

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Order Date : 8/6/2015

Rating + 3 New owner

Great wireless headphones that work great ... ,but not a great hold on your head when you walking around with them on your ears..

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Order Date : 8/13/2015

Rating + 5 A+

Ordered batteries, they arrived the very next day on free shipping (ordered over $50 worth of stuff and got free shipping). Awesome Job, thanks guys.

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An Unhappy Customer
Order Date : 6/8/2015

Rating + 1 Product does not function in Canada

The Trimline Black Phone I purchased through Newegg and Electronique Hi-FI is an AT&T Model which is not compatible with the Canadian phone network. So I had to throw away this brand new phone and I had to purchase a phone from another manufacturer and distributor.

1 out of 2 people found this review helpful. Did you? Yes No

Order Date : 6/1/2015

Rating + 5 Good Results

My order was shipped the same day and arrived fast and clean. No complaints!

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Standard Return Policy
  • Return for refund within: 30 days
  • Return for replacement within: 30 days
  • Restocking Fee: 15.00%

    Unless otherwise noted in the product details page, and under reserve of typographical erros, all items are covered only by the manufacturer limited warranty. Électronique Hi-Fi does not provide any other warranty. Électronique Hi-Fi reserves the right to direct customers to the manufacturer or supplier for warranty service unless the product is covered by a "counter exchange" policy. Shipping, duty, brokerage and insurance are not refundable, however Électronique Hi-Fi will refund the original shipping if the return is a result of Électronique Hi-Fi error. All returns of items ordered online must be shipped to Électronique Hi-Fi, we do not accept returns in store if they were purchased online. Please allow up to 48 hours turnaround for processing of returns.

    You can return any item within 30 days for a refund if your item meets ALL of the following:

    - The item is not defective or damaged or the item is defective but covered by a counter exchange policy.
    - If the item is in a clamshell packaging, the packaging was never opened (except if the item is covered by a counter exchange policy.
    - If the item is in a box, the box is clean, untorn, or not otherwise damaged.
    - The returned item is not consumable like (but not limited to): Batteries, Ink, Paper, Blank Media, Chemicals, Parts, Bulbs, Lamps, etc.
    - The returned item was not a clearance item at time of purchase and is not a discontinued item at time of the return.
    - No accessories, packaging materials (bags, ties, foams, etc.), any literature and software are missing.
    - Nothing has been written inside any supplied documentation, on the retail box or on the product.
    - The UPC code on the retail packaging has not been damaged or removed.
    - The warranty card (if applicable) is present, undamaged and not filled.
    - The item was not part of a bundle or any other promotion which is not valid without the returned item.
    You have filled the proper RMA documentation and received a return authorisation number (DO NOT WRITE THE RMA NUMBER ON THE PRODUCT RETAIL PACKAGING! Please put the product and it's retail packaging inside another box and make sure the RMA number is written ON THE OUTER box.
    - You have provided the original invoice of your purchase.
    - You ship the item to us prepaid and insured by a shipping company that provides a tracking number.

    Électronique Hi-Fi reserves the right to refuse a return or to charge a restocking fee if any of these conditions are not met. Restocking fees vary depending on the product value and the condition of the product. If you know that any of these conditions are not met, please contact us BEFORE shipping the return to us to inquire about the amount of the restocking fee, or if your return is acceptable for us.

    If your return is accepted under this policy, Électronique Hi-Fi will refund you ONLY by the original payment method used for the original purchase.

Return Instruction
    1. Log onto your Newegg customer account and find your order in order history, click on 'Request RMA from Seller' Button next to the order information.
    2. On 'Compose Message Page', verify the order number you want to request return on the top of the page, choose 'RMA Inquiry' from the drop down menu, provide the item# (you can find on your order invoice e-mail) and the reason you want to return, and indicate you want to return for replacement or refund before click 'send message' button.
    3. Once our Customer Service Representatives receive your inquiry, it will take us 24 - 48 hours to respond to your inquiry.
    4. Once our Customer Service has verified your order information and approved for you to send the merchandise back to us, you will be provided with Return Merchandise Authorization (RMA) number for your return through e-mail. The e-mail contains RMA number, RMA details and important return shipping instruction. Read the instruction carefully before you ship your return merchandise back to us.
    5. We strongly recommend you return your item in the same or similar packaging as they were delivered to you with all the original parts, accessories and menu/documentation included (any missing parts or accessories may result your return being rejected or your refund/replacement being delayed). Re-using the package your item came in is acceptable, as long as the packaging is in good condition and all previous addresses, tracking information and labels are removed.
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